Hello-Groom - Setting up Other Services

Hello Groom - Setting up Other Services

You are able to add as many Other Services as you would like and add them to appointments.  You can track commissions and set their own Category so you can separate these services on the Sales report to get the total revenue per service.


Click on Setup, Lists, Other Services.




Hit New.  Enter the name, description, rate and check Tax 1/Tax 2 box as needed.


Enter how many times per how many days this service should be given. 


You can also setup commissions for Other Services.  Click here for directions.




Your are able to set up the item with its own category to track revenue for each Other Service separately on the Sales report.  This is in Setup, Inventory, Categories.




Click Add new item.  Enter the category and hit Save.



Once you get the list of Other Services, you are ready to add them to appointments.

Scroll to the bottom of the appointment screen.  Choose the service and assign an employee if needed.  The employee is required if commissions are to be given for this service.





To print a list of Other Services for the day, click on Reports, Lists, Other Services.  Choose the date range. 



To get a total revenue of each service, click on Reports, Revenue, Sales Report.


Detailed shows the invoice line detail including pet name, client name and line description.

Summary shows a total only for each category.

You can either print by All Categories or click Select and "..." to choose the Categories you want.





The report will list revenue for Other Services based on the Category you have attached to the item in Lists.





    • Related Articles

    • Hello-Groom - Setting up commissions

      You are able to setup commissions, assign employees to services and print the commission report for your pay period.  There are three steps in setting up commissions. Step 1 - Click on Setup, Employees. Click on Commissions. You can either enter an ...

    • Hello-Groom Adding Employees

      Adding employees in Hello-Groom is easy! Simply login to your Hello-Groom account and click on the Setup menu on the left. Choose Employees. Note that if you have the "use administrative login" system option enabled, it will check for access rights ...

    • Hello-Groom - Setting up groom prices

      You can set Hello-Groom to charge grooming services by pet default, by breed, by weight class or by inventory price. Click on Setup, System Options, Grooming. If you want to charge by pet weight, click the box to Charge by Weight. If you do not check ...

    • Hello-Groom OLR Service Setup

      *Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.  OLR Service setup ...

    • Hello-Groom - Advanced groom services

      Advanced groom services lets you have multiple different types of Bath, Groom, Nails and Other Groom services. You are able to add them as the primary service to the appointment instead of as an add-on Other Service. The name will display on the ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.