Error Your message cannot be delivered. Reason: Rejection greeting returned by server when sending text messages

Error "Your message cannot be delivered. Reason: Rejection greeting returned by server" when sending text messages

When you send a text message through Kennel Connection, the message is sent to the client's carrier's server (Verizon, for example).  That's all that KC does.  It's up to the carrier to send the message to your clients.


This error means that the message is getting out of KC to the carrier's server but then at some point is being rejected.  Common causes are:

  • Subject line or the content of the text is being rejected
  • Incorrect recipient text number
  • Your email address that you are sending from is being blocked.  This is the email found in File, Business Info, Email tab under Username

Try sending a test text with the word Test as the subject and body and see if goes through.  If so, then it's an issue with the subject or content of your message.


Some carriers restrict text message lengths.  Click here for details.


If none of this helps, you will need to contact your email provider to get more assistance on why you are being blocked.

    • Related Articles

    • Text messaging

      You are able to send text messages to your clients and send text confirmations and reminders. Before you can send emails, you must first configure KC to send emails. Click here for instructions. Open the client card, General Information tab. Enter ...
    • Text message character restrictions

      When sending text messages through Kennel Connection, you may have noticed or some clients may have reported that they only receive part of the message.  Text messages are sent as SMS (Short Message Service) and most carriers have restrictions on how ...
    • Error 550, invalid user address, when sending text messages

      Check the text message number on the client card, General Info tab.  There can be no dashes, only a 10 digit number.  For example, if the number is 123-456-7890, the number should be listed as 1234567890
    • Live Access - Email Error Messages Missing A Valid Message ID Header Are Not Accepted When Generating Customer Links for Online Reservations

      Live Access - Email Error Messages Missing A Valid Message ID Header Are Not Accepted When Generating Customer Links for Online Reservations When generating links for your clients to sign up for Online Reservations, you may receive an email ...
    • Looking up text message address

      If you need to find out the proper address for a text message to email from Kennel Connection please see below:   We do not have a list of all of these servers. Our recommendation for the quickest way to find what server you should be using is to ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.