Error "Failed to connect to SMTP server" when sending emails
When sending emails through Kennel Connection, this is the process:
When you hit send or it's time to send automatic emails, KC logs into your email provider's server. Once your login information is authenticated, KC sends all emails to your provider at once. That's all it does. It's up to your provider to send the emails to your clients.
This error means that KC is trying to login your provider's server but is unable to. There are several causes.
1, The login information entered in KC is incorrect. Click on File, Business Info, Email tab and verify the information is correct. KC does not provide you with an email account so if you're not sure you will need to contact your email provider for the correct information.
2. Your antivirus program is scanning KC and/or outgoing emails. Click here for instructions on how to exclude KC.
3. Your email provider is blocking you for some reason. You will need to contact them for further assistance.
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