Error Cannot find or create the font X. Some characters may not display or print correctly when exporting reports to PDF
This error means that something removed this font from Windows, usually the antivirus. You can disable the antivirus and repair or reinstall Kennel Connection. Make sure you backup your database and Pix/KCDocs/Receipts folders if you are attempting a reinstall. Backing up the database
You can also contact Support to see if we can replace the font. Support@SoftwareConnectionLLC.com or 1-888-486-4343 option 2.
Related Articles
Reports showing dots for business name or font error screen
If you are trying to print reports from KC desktop and part of your header info shows as dots like this: Or you see any errors like this: You are missing the walkway fonts on your machine. Please close Kennel Connection on that computer and save the ...Error 75 when exporting the client or email list
This error means you don't have permission to save/write to the drive you chose. The easiest workaround is to export to a different drive. For example if you are exporting to the C drive, plug in an external drive and export to that drive instead. ...Errors Automation error, object has disconnected from its client, or Cannot find input table or query on a workstation
You are using Kennel Connection on a workstation and get errors such as "Automation error: Object has disconnected from its client" and "Cannot find input table or query". This error is caused by a network drop in which the workstation computer ...Export button not working or no file type export options
Some users may notice that the export button does not do anything. This is common when Kennel Connection is installed on a server or when KC is run through a remote desktop/terminal service environment but can also happen in regular workstation ...Mapped Drive Issues-Icons are missing, display as bubbles or words on a workstation/Printing Errors
Icons are missing, display as bubbles or words on a workstation/Printing Errors Icons are missing or display as bubbles or words on a workstation or you have blank reports or network drive errors when opening KC software. Symptom: You are using ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.