Hello-Groom - Configuring Hello-Groom To Send Email
Configuring Hello-Groom To Send Email
To configure Hello-Groom to send email, you'll need to go to Setup>Business Info>Email:
You will then need to look up the SMTP Server settings for your specific email account. If you are using a Gmail account, you can do a Google search for "Gmail SMTP Settings" without the quotations. You can do the same for Yahoo, AOL, Hotmail and more.
Once your email settings are entered, you can click the "Test email settings" button. If you entered your settings correctly AND they are the correct settings for your email provider, the test will succeed and send a test message to your inbox. If it fails, it will display an error log. This error log comes directly from your email providers server and not Hello-Groom. While our support can analyze the error for you and provide you info, we may not be able to correct it.
When you have your email settings working, you can choose to copy additional email addresses on all emails sent from Hello-Groom, you can set the "CC box" as checked for all email functions. (This will make it so any email that goes out from Hello-Groom, copies the email addresses you have entered.
Auto process appointment reminders enables the reminder system for Hello-Groom. This will send out the appointment reminders based on the # of days you have set below.
Date last run shows the last date that appointment reminders were sent.
Use default email program when sending emails from client card will open your computers default email application when you send an email from a client card (Outlook or Windows Mail etc.)
Reply to email address is if you want to have your clients reply to a different email address than the one used in the username field of your email settings. For example, in the image above, it shows the username as kennelconnectionemailtest@gmail.com. Emails from Hello-Groom will come from that address, but I want all replies to Hello-Groom emails going to info@ronspetboarding.com so I would enter info@ronspetboarding.com into the reply to email address field.
The Grooming section for emails allows you to customize what you want sent out for certain actions including what info you want included in the confirmation emails. You may enable these options or leave them disabled.
Note: Due to Gmail's new security updates starting May 30th 2022, they will be removing access to third party applications for use of the Gmail accounts. To get around this, you will need to create an application specific password for your Gmail account using the following guide: Gmail 5.7.9 Application-specific password required (kennelconnection.com)
Related Articles
Hello-Groom - Welcome emails
You can set Hello-Groom to send welcome emails when creating new client records. Hello-Groom will send the email once you hit Save on a new client record. Click on Setup, Business info, Emails tab. Scroll down to Welcome email. Click the box for ...Hello-Groom Welcome to Client Portal Email Setup
*Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules. Welcome to Client ...Hello-Groom SMS/Text Messaging Setup & Usage
SMS Setup & Usage Fully unlimited two-way text and picture messaging is a paid add-on for Hello-Groom. Please click HERE to begin the signup process. If you have already signed up for the SMS add-on, let's get started! Part 1. Setup & Configuration ...Hello-Groom - Confirmation emails
Confirmation emails are sent as soon as you make the appointment. IMPORTANT: Hello-Groom also has the option to send confirmation text messages. Please contact Sales for more information. Sales@SupportConnectionLLC.com or 1-888-486-4343 option 1. ...Hello-Groom - Setting up vaccinations
You are able to setup required vaccines. There are warning messages if the pet has missing or expired vaccines. You can also print a report and include this info on the confirmation email. Click on Setup, Lists, Vaccinations. Hello-Groom comes with ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.