Appointments
PawLoyalty - Undo a cancelled appointment
You are not able to undo a cancelled appointment. You will need to add it again. If this is an appointment for a future date, add a New appointment. If this is an appointment for a past date, add a Historical appointment.
PawLoyalty - Not able to transfer pets into another room
If you are not able to transfer pets to another room, verify the setup. Click on PawLoyalty, Administration. Click on Resources. Find the room and click Edit. If this room is set to Private, that means only pets of the same family will be able to be ...
PawLoyalty - Rooms do not show as available when making appointments
If rooms do not show as available when making appointments, verify the setup. First, click on PawLoyalty, Administration. Click on Resources. Find the room and click Edit. Verify it is set to the correct type of room. If this was set incorrect, you ...
PawLoyalty - Creating overflow rooms
There may be times when you want to add an appointment but there are no rooms available. You can create overflow rooms for these appointments. Click on PawLoyalty, Administration. Click on Resources. Click on Add Room. Choose a name. Count - This is ...
PawLoyalty - Adding pets to past training classes
You are not able to add pets to training classes that have already started. In this case you can create a generic training service called "Late Group Registration", for example. Then you can book the pet for this service and have the income show on ...
PawLoyalty - Booking appointments on the same day
There may be times when you need to create two appointments on the same day. For example, a pet is checking out this morning but will checking back in later. To book more than one appointment on the same day, you need to select different services. So ...
PawLoyalty - Setting up automated emails
You can setup automated emails for birthdays, appointment reminders, expired vaccinations, reservation requests, package and credit thresholds, and many more options. To set your options of what emails you'd like to send, click on PawLoyalty, ...
PawLoyalty - Waitlist appointments
PawLoyalty does not have a waitlist schedule to keep these appointments separate. You can create a room called Waitlist to put these appointments in. However, please note that these clients will also receive the confirmation email that the ...
PawLoyalty - Petsitting appointments show duplicated on the employee calendar
When making a petsitting appointment, you need to choose Morning, Afternoon, or Evening. Otherwise it will show duplicated on the Employee Calendar. Please note: If you make the appointment through the Employee Calendar, you're not able to choose ...
PawLoyalty - Making appointments for past dates
If you need to make an appointment for a past date, on the pet card, click on Historical appointment. This will allow you to choose past dates. Then you can go to that date on the schedule and check the pet in/out. You will be able to put the date of ...
PawLoyalty - Removing runs
Runs can only be removed by Development. Please submit a request to Support@SoftwareConnectionLLC.com You can mark these runs as unavailable in the meantime. This link will give you the steps: PawLoyalty - Marking runs as not available
PawLoyalty - Marking runs as not available
You can set runs to not be available for appointments. Click on Calendar, Run Transfer. Click on Run Transfer. Double click on the run you'd like to mark as not available. Choose the reason in the drop down then click on the calendar to choose the ...
PawLoyalty - Change boarding room for pet
You can change the pets boarding room by going to Calendar on the left hand side and then clicking run transfer. From there you will select the date that the reservation starts. Click on the pets name and drag and drop them to the room you would like ...
PawLoyalty - Quick check in for Daycare
You can quickly add up to 15 pets to the Daycare schedule by using the Quick Check in option. Click on Quick Check-in. Type in the pet name and choose it from the menu. You can add up to 15 pets. Click Next. The next screen will show you their ...
Recent Articles
PawLoyalty - Setting up Extras
To setup add-ons or Extras, click on PawLoyalty, Administration. Click on Services. Scroll to the bottom and click on Extras. Check the box and add the name you want to display on appointments. Add a price for each weight class or the same price if ...
Employee column on Calendar
You can now view each employee's schedule on the calendar. Click on Grooming, Calendar. Click on Groomer (circled in red). Then it will show a column for each groom (circled in blue) with their list of appointments for the day.
Hello-Groom: Adding blocked time
To set Blocked time, click on Grooming, Calendar. Right click on a day and hit Add Blocked Time. Choose the employee, date, times and add a reason if desired. The blocked time will display if you have the calendar sorted to that employee. If you make ...
Blocked time for Grooming in Live Access
To set Blocked time, click on Grooming, Calendar. Right click on a day and hit Add Blocked Time. Choose the employee, date, times and add a reason if desired. The blocked time will display if you have the calendar sorted to that employee. If you make ...
Setting OAuth2 authentication for Gmail
Gmail now requires OAuth2 authenication before you can send emails through Kennel Connection. To set this option, you'll need to install version 7.13.10. Go to www.KennelConnection.com and click on Support, Request KC Install & Update. You will ...
Popular Articles
How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...
SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...
Waitlist appointments
You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules. When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment. Click on ...
Boarding - Charge by run rate
When you book pets into multiple runs for their boarding stays, you have two options when it comes to charging for those runs. One is to charge by the run rate. If you choose this option, KC will charge for each run's rate and there will be a ...
Duplicate board appointments
There may be times when you have duplicated board appointments. This is either caused by duplicate runs or duplicate run sizes. To fix this, click on File, Lists, Runs. Click on the option "Show runs marked as deleted". It will display a list in red. ...