The Basics
Future appointment list
You have the option to email or print out a list of future appointments for each module. Click here for how to configure Kennel Connection to send emails. Open the pet card. On every module tab, you can click to print or email the future appointment ...Feedings, Medications, Exercises - Service time definitions
You are able to set service time definitions for feedings, medications and exercises. If the checkin or checkout times falls outside of your service time definitions, Kennel Connection will not charge for that service. Click on File, Business Info, ...Feedings, Medications, Exercises - Charge by day or Charge by service
You have the option to Charge by Day or Charge by Service for Feedings, Medications and Exercises. If you have it set to Charge by Day, then no matter how many times a pet gets the service during the day, Kennel Connection will only charge once. If ...Feedings, Medications, Exercises - Not invoiceable
You can mark individual feedings, medications and exercises as not invoiceable. This will allow you to add the service to the booking and have it print on the schedule but it won't be included on the invoice. Click on File, System Options, Invoice ...Excluding Kennel Connection 7 from antivirus and firewall applications
One of most important parts of your computer program is its antivirus program. Not having one leaves you vulnerable to viruses, which can wreck your software and steal information like bank accounts, passwords, login IDs, and so on. However, unless ...Enforce operating hours
You can opt to not allow appointments to be made outside of your operating hours. This feature is available for the Grooming, Daycare and Special Services modules. Click on File, Business Info, Operating hours tab. Check the box for 'Enforce ...Disable card/contract printing prompt at checkin
You can disable the printing prompt for the contract/card at checkin. Click on File, System Options. Under each module tab, uncheck the box for "Prompt for contract/card at checkin". For boarding, it will say "Prompt for contract/kennel card at ...Departure services
You are able to add departure services for Boarding, Daycare and Resident Training. Departure services are Bath, Groom, Nails or Others. If you have more than one Others, you can setup that up as Other Services. Click here for details. On the ...Deleted appointments
You can track deleted appointments which means they will still display on the schedule. Click on File, System Options, Global tab and check the box below. Deleted reservations show as gray lines with black text on the schedules. There is also a tab ...Delete old data utility
The Delete Old Data utility gives you the option to delete appointment data up to a certain date. This utility does NOT delete financial data. It also gives the option to delete inactive clients. Please note: You MUST backup your database before ...Deceased pets
You can mark a pet as deceased by opening the pet card and clicking the Deceased box on the right panel. You can opt not to show deceased pets on the client explorer in File, System Options, Global tab. If you do want deceased pets to display on the ...Color scheme and skins
You are able to change the color scheme for the headers in Kennel Connection under File, System Options, Local tab. You can either have a solid color or have a gradient. You can also change the text color. You can also choose different skins under ...Client merge utility
You can merge client records together. This will move all pets and all invoices/receipts to one card. It will delete the client record that you're merging from. There is no option to merge pet records together. You can make one inactive to keep ...Client explorer
The client explorer includes a search feature where you can search by customer, pet, phone, address, email, first name or last name by choosing your option in the drop down menu. For example, you can choose last name, enter M and get all last names ...Change employee on appointments
You are able to change the appointments for the day from one employee to another for Grooming, Petsitting, 1-1 Training and Special Services. Right click on the appointment and click Change Employee. Choose the service from the drop down menu. Then ...Belongings
Every module except Petsitting gives you the option to track belongings for the pet. It's on the right click menu on the schedules and calendar. There is a Belongings button on the left side of the modify appointment screen. Belongings is also on ...Barcode type
The barcode type Kennel Connection recognizes is UPC-A in the US or the European 13 digit.Barcode label sheets printing large numbers that get cut off
When printing barcode labels, Kennel Connection prints large numbers that get cut off. You are missing a font file UPCA.ttf on your computer. Contact support for the file and directions. Support@SoftwareConnectionLLC.com or 1-888-486-4343 x option 2.Auto assign confirmation numbers to appointments
To auto assign confirmation numbers for appointments, click on File, System Options, Global tab. Check the box highlighted below and hit OK when done. If you want to include the confirmation number in the confirmation email, click on File, Business ...Audit Trail sorting
You are able to sort the Audit Trail by action, module and employee for a specific date range and print a report based on your parameters. Please note: You must have security enabled for the Audit Trail to list all actions done in the program. If you ...Audit trail for appointments
You can print the audit trail for individual bookings by opening the appointment, clicking on the Inventory tab and clicking "Print Audit Trail". Please note: You must have employee logins enabled for the audit trail to display information. Click ...Client warnings
You can add a client warning that will popup when accessing the client record or making an appointment for that client's pet. You can also add an invoice warning that will popup when creating an invoice for that client. Open the client card and ...Updating defaults for feedings, medications, exercises
You can add default Feedings, Medications, Exercises to the pet card under the Services tab. Any services on the pet card will be automatically added to every appointment created for that pet. The Boarding module allows you to update these defaults ...Editable service grids for feedings, medications, exercises
You have two options when adding feedings, medications and exercises to appointments. You can set Kennel Connection to allow employees to type in these services or you can set the program to only allow them to choose services that have been ...Feedings, Medications, Exercises
You can add feedings, medications and exercises to appointments. You can also print reports for each service. These steps will be for feedings. You will follow the same steps for medications and exercises. Click on Editable service grids to learn ...Services tab on the pet card
The Services tab allows you to add default Feedings, Medications, and Exercises to the pet card. The services will be added to every appointment created for that pet. Please note: If the pet has an existing appointment and THEN you add services onto ...Vaccinations
Before you are able to add vaccines to a pet's card, you must first setup the list of vaccines in File, Lists, Vaccinations. Click New Vacc. If it is required, check the box. If a vaccine is a required and the pet does not have a date or has an ...Appointment notes on the pet card
The Appt Notes tab on the pet card will track No Shows, Deleted and Cancelled Appointments. It includes the appointment dates, module, and the dates the appointment was deleted or cancelled. Open the pet card, under Notes, Appt Notes tab. You can ...Pet Notes per module
You are able to add module specific pet notes that will only apply to that module. The pet notes will be automatically populated on the appointment screen and will print on the cards. Open the pet card, Notes tab, Appt Notes tab. Hit Add Note. Check ...Report cards
All modules in Kennel Connection have Report Cards. In Grooming, the report card is the exam checklist. On the schedules, right click on the appointment and choose Report Card in the drop down menu. There are 4 categories available: Playtime's, ...Adding a pet
To add a new pet, you must first add the client. Click here for instructions. On the client card, Pets tab, hit Add pet. You are only required to enter a pet name. All other info is optional. A full birthday is required as it is needed for some ...Adding multiple pictures to the pet's card
You can add multiple pictures to the pet record. First, all pictures must be saved in the correct place: On the main computer (where the database is), in the KC7 folder, in the Pix folder. Click on this link for full details. There can be no sub ...Adding pictures and documents to the client and pet record
Kennel Connection lets you attach documents to pet and client records. This is a paper-free way of keeping track of contracts, medical records, and vaccine histories. You can also attach a picture to the pet and client records. First, you must save ...Adding a client
To add a client, click on File, New Customer. You are required to enter a first and last name, but all other information is optional. You can add up to 5 phone numbers. Click here for instructions on setting up the phone labels. You are able to ...Adding a booking without having an existing customer record
You are able to add appointments for new clients without first creating a customer file. Click the Add button on the schedule. Click the New button. You must fill in the owner's last and first name, and the pet name(s). You can enter an address, ...Adding & editing phone number fields
You are able to add up to 5 phone numbers to a client's card. First, go to File, System Options, Global tab and setup the label for each field. Next, open the client card and enter the numbers. For all modules, on the appointment screen, if you right ...Actual check-in time shows on cards and schedules instead of default time
The Kennel card, Grooming card, Daycare card, and Special Services card all have a field for checkin time. It pulls this time from the checkin time on the appointment screen. In order for KC to print the actual checkin time and not the default, you ...Uploading your KC and/or QuickBooks database to support
Uploading a backup of your KC database to support is easier than ever! There may be times when support requests a copy of your database to be uploaded for duplication of an issue, repair, analysis of an error by development or other circumstances. ...Restoring the Kennel Connection database using Microsoft SQL Management Studio
Restoring the Kennel Connection database using Microsoft SQL Management Studio If you have been advised to use SQL Management Studio to restore your KC7 backup, there is a good chance it is because there are Windows or SQL Server permissions ...Restoring your Kennel Connection 7 database
Restoring your Kennel Connection 7 database There may be times when you have to restore your database to a new computer. Important: When you restore a database, it will overwrite any data that is currently there. If you are not sure whether you have ...
Recent Articles
Processing a Transaction in Kennel Connection with Cardpointe Integrated System:
Processing a Transaction in Kennel Connection with Cardpointe Integrated System: If you've never used integrated Credit Card processing before in Kennel Connection, you'll be used to seeing the options to choose a type of Credit Card but not actually ...Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System:
Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System: Go to the Accounting tab and select Credit Card Management button. It will have you sign in depending on your settings. Click View. Please note: only users ...Email Setup - Office 365
Here are the settings for Office 365 accounts. **IMPORTANT: You must enable the SMTP option in your Office 365 account. This can be accessed multiple ways. 1. By going to https://outlook.office.com and logging in with your email you want to use. ...Unhandled Exception Error System.FormatException An invalid character was found in the mail header
Unhandled Exception Error: System.FormatException: An invalid character was found in the mail header: '>'.: Symptom: When attempting to send emails to multiple customers under the Utilities>Send Email option, you may sometimes receive an Unhandled ...Hello-Groom - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
Popular Articles
How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...What is Additional Fee & how does it work?
Kennel Connection Additional Fee Program Features: Implement an additional fee on your invoice total that allows you to offset other business expenses. How does it work? Let’s say you have a client invoice for $100. When selecting to use a card for ...PawLoyalty - Extending the calendar
You are able to book appointments up to 13 months in the future for PawLoyalty. Please note: This may take several minutes to update. To extend the calendar, click on PawLoyalty logo, Schedule. Click on Update hours. Put in your hours and Save. This ...Waitlist appointments
You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules. When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment. Click on ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
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