Sending emails and texts with Kennel Connection
Enabling G Suite/Workspace to allow third party software to send emails
If you're using Google's G Suite/Workspace for your email and want to use that account inside Kennel Connection or some other third party software, you'll need to alter some security settings inside G Suite. Please see the below. **Note that ...
Email list
You can get a list of email address for active client, inactive clients, and clients with appointment after a specified date. You can also get a list of all clients in your database who does not have an email address on file. Click on Reports, ...
Emails by appointment
You are able to email based on appointments for the day. You can email pets in a specific module, pets that are checked in, pets that have already checked out, pets that have not checked in yet, and any combination of those. Some scenarios might be: ...
Disabling 2-step verification in Gmail
If you have a free Gmail account and would like to use that account inside Kennel Connection to send emails, you'll need to make sure you do not have 2-Step Verification enabled. Please read below for instructions. If you have a paid G Suite ...
Disabling 2-step verification in G Suites
If you have a G Suite account and are trying to use that account to send emails through Kennel Connection, you cannot have 2-Step Verification enabled as it will not work. Please see below on how to disable it. Part 1. Admin Settings: First you must ...
Departure services included on confirmation email
You can opt to include departure service information to the confirmation email by clicking on File, Business Info, Email tab. Under each tab for Boarding, Daycare and Training, there is a checkbox for "Include departure services in confirmation".
Default email program
Click on File, Business Info, Email tab. The option for 'Use default email program when sending emails from client card" allows you to send emails through your computer's default email program. This only applies to email sent through the customer ...
Confirmation emails not being sent when using Gmail
If you are using Gmail or G Suite email settings in your Kennel Connection desktop and you send reservation confirmation emails, they may not be getting sent. If this is occurring, please do the following: Go into KC desktop and open File, Business ...
Automatic reminder emails
You can set Kennel Connection to send automatic reminder emails for all modules except Petsitting. The automatic reminder has the same wording as the Confirmation email. Click on File, Business Info, Email tab. First you will need to configure KC to ...
AOL/Yahoo email & Kennel Connection
AOL or Yahoo is not recommended for use with business software but in the rare case that an @aol.com or @yahoo.com address is tied to your business, these settings might help get it working with the KC or other third party software. Please note that ...
Additional email addresses to CC
You are able to set a total of 4 email addresses to CC when sending emails from Kennel Connection. Click on File, Business Info, Email tab. Click here for directions on setting up emails in KC. The first email address is on the Business Information ...
Adding notes to emailed contracts
There is a field where you can add a note when emailing contracts for all modules. On the appointment screen, right click, click Contract. Type your message in the text box. Please note this information does not save to the database.
Adding a custom message to cancellation email
You can add your own custom message for Cancellation emails by going to File, Business Info, Email tab, Special Emails tab, Cancellations tab. The message will apply to all modules. Please note: You must have confirmation emails enabled for the ...
Notices
Notices are used to add additional information to reminder postcard and emails. Please note: In order to send reminder emails, you must first configure KC to send emails. Click here for directions. Click on File, Lists, Notices. You are able to add ...
Email by membership
You can send emails based on membership expiration dates. Click here for directions on making a client a member. Click on Utilities, Send Emails. Click on By Membership. Click Select. The screen will show all expired members in your database. You can ...
CC second email address on file
There are two fields for email addresses on the customer card. When you hit the Email button on the customer card, you will have the option to CC the 2nd email address.
Confirmation emails
Confirmation emails are sent as soon as you make the appointment. Please note: Confirmation emails only apply to new appointments. If you are modifying an appointment, the confirmation email will not be resent. Before you can send confirmations, you ...
Cancellation emails
To cancel an appointment, right click on the appointment on the schedule and hit Cancel. File, System Options, Global tab has an option so you can see cancelled appointments on the schedules. Check the box for 'Track cancelled reservations'. ...
Sending bulk emails from Kennel Connection
Sending bulk emails from Kennel Connection Sending Bulk Emails While Kennel Connection gives you the option to send bulk or mass emails and email to text messages, it may not be the best way to accomplish your task and could ultimately get you ...
Text messaging
You are able to send text messages to your clients and send text confirmations and reminders. Before you can send emails, you must first configure KC to send emails. Click here for instructions. Open the client card, General Information tab. Enter ...
Configuring Kennel Connection to send emails **
Configuring Kennel Connection to send emails In order for KC to send emails, you must enter your email settings in File, Business Info, Email tab. This information comes from your email provider. If you are unsure of the settings, contact your ...
Gmail/G Suite Email Settings for Kennel Connection
Gmail/G Suite Email Settings for Kennel Connection How to configure KC to send emails using Gmail or G Suite/Workspace In order for KC to send emails, you must enter your email settings in File, Business Info, Email tab. If you're using a free OR ...