Sending emails and texts with Kennel Connection
Enabling G Suite/Workspace to allow third party software to send emails
If you're using Google's G Suite/Workspace for your email and want to use that account inside Kennel Connection or some other third party software, you'll need to alter some security settings inside G Suite. Please see the below. **Note that ...Email list
You can get a list of email address for active client, inactive clients, and clients with appointment after a specified date. You can also get a list of all clients in your database who does not have an email address on file. Click on Reports, ...Emails by appointment
You are able to email based on appointments for the day. You can email pets in a specific module, pets that are checked in, pets that have already checked out, pets that have not checked in yet, and any combination of those. Some scenarios might be: ...Disabling 2-step verification in Gmail
If you have a free Gmail account and would like to use that account inside Kennel Connection to send emails, you'll need to make sure you do not have 2-Step Verification enabled. Please read below for instructions. If you have a paid G Suite ...Disabling 2-step verification in G Suites
If you have a G Suite account and are trying to use that account to send emails through Kennel Connection, you cannot have 2-Step Verification enabled as it will not work. Please see below on how to disable it. Part 1. Admin Settings: First you must ...Departure services included on confirmation email
You can opt to include departure service information to the confirmation email by clicking on File, Business Info, Email tab. Under each tab for Boarding, Daycare and Training, there is a checkbox for "Include departure services in confirmation".Default email program
Click on File, Business Info, Email tab. The option for 'Use default email program when sending emails from client card" allows you to send emails through your computer's default email program. This only applies to email sent through the customer ...Confirmation emails not being sent when using Gmail
If you are using Gmail or G Suite email settings in your Kennel Connection desktop and you send reservation confirmation emails, they may not be getting sent. If this is occurring, please do the following: Go into KC desktop and open File, Business ...Automatic reminder emails
You can set Kennel Connection to send automatic reminder emails for all modules except Petsitting. The automatic reminder has the same wording as the Confirmation email. Click on File, Business Info, Email tab. First you will need to configure KC to ...AOL/Yahoo email & Kennel Connection
AOL or Yahoo is not recommended for use with business software but in the rare case that an @aol.com or @yahoo.com address is tied to your business, these settings might help get it working with the KC or other third party software. Please note that ...Additional email addresses to CC
You are able to set a total of 4 email addresses to CC when sending emails from Kennel Connection. Click on File, Business Info, Email tab. Click here for directions on setting up emails in KC. The first email address is on the Business Information ...Adding notes to emailed contracts
There is a field where you can add a note when emailing contracts for all modules. On the appointment screen, right click, click Contract. Type your message in the text box. Please note this information does not save to the database.Adding a custom message to cancellation email
You can add your own custom message for Cancellation emails by going to File, Business Info, Email tab, Special Emails tab, Cancellations tab. The message will apply to all modules. Please note: You must have confirmation emails enabled for the ...Notices
Notices are used to add additional information to reminder postcard and emails. Please note: In order to send reminder emails, you must first configure KC to send emails. Click here for directions. Click on File, Lists, Notices. You are able to add ...Email by membership
You can send emails based on membership expiration dates. Click here for directions on making a client a member. Click on Utilities, Send Emails. Click on By Membership. Click Select. The screen will show all expired members in your database. You can ...CC second email address on file
There are two fields for email addresses on the customer card. When you hit the Email button on the customer card, you will have the option to CC the 2nd email address.Confirmation emails
Confirmation emails are sent as soon as you make the appointment. Please note: Confirmation emails only apply to new appointments. If you are modifying an appointment, the confirmation email will not be resent. Before you can send confirmations, you ...Cancellation emails
To cancel an appointment, right click on the appointment on the schedule and hit Cancel. File, System Options, Global tab has an option so you can see cancelled appointments on the schedules. Check the box for 'Track cancelled reservations'. ...Sending bulk emails from Kennel Connection
Sending bulk emails from Kennel Connection Sending Bulk Emails While Kennel Connection gives you the option to send bulk or mass emails and email to text messages, it may not be the best way to accomplish your task and could ultimately get you ...Text messaging
You are able to send text messages to your clients and send text confirmations and reminders. Before you can send emails, you must first configure KC to send emails. Click here for instructions. Open the client card, General Information tab. Enter ...Configuring Kennel Connection to send emails
In order for KC to send emails, you must enter your email settings in File, Business Info, Email tab. This information comes from your email provider. If you are unsure of the settings, contact your provider for assistance or do a Google search for ...Gmail/G Suite Email Settings for Kennel Connection
Gmail/G Suite Email Settings for Kennel Connection How to configure KC to send emails using Gmail or G Suite/Workspace In order for KC to send emails, you must enter your email settings in File, Business Info, Email tab. If you're using a free OR ...
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Processing a Transaction in Kennel Connection with Cardpointe Integrated System: If you've never used integrated Credit Card processing before in Kennel Connection, you'll be used to seeing the options to choose a type of Credit Card but not actually ...Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System:
Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System: Go to the Accounting tab and select Credit Card Management button. It will have you sign in depending on your settings. Click View. Please note: only users ...Email Setup - Office 365
Here are the settings for Office 365 accounts. **IMPORTANT: You must enable the SMTP option in your Office 365 account. This can be accessed multiple ways. 1. By going to https://outlook.office.com and logging in with your email you want to use. ...Unhandled Exception Error System.FormatException An invalid character was found in the mail header
Unhandled Exception Error: System.FormatException: An invalid character was found in the mail header: '>'.: Symptom: When attempting to send emails to multiple customers under the Utilities>Send Email option, you may sometimes receive an Unhandled ...Hello-Groom - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
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How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...What is Additional Fee & how does it work?
Kennel Connection Additional Fee Program Features: Implement an additional fee on your invoice total that allows you to offset other business expenses. How does it work? Let’s say you have a client invoice for $100. When selecting to use a card for ...PawLoyalty - Extending the calendar
You are able to book appointments up to 13 months in the future for PawLoyalty. Please note: This may take several minutes to update. To extend the calendar, click on PawLoyalty logo, Schedule. Click on Update hours. Put in your hours and Save. This ...Waitlist appointments
You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules. When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment. Click on ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
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- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
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