Sending emails and texts with Kennel Connection
Unhandled Exception Error System.FormatException An invalid character was found in the mail header
Unhandled Exception Error: System.FormatException: An invalid character was found in the mail header: '>'.: Symptom: When attempting to send emails to multiple customers under the Utilities>Send Email option, you may sometimes receive an Unhandled ...Validating Your Gmail Address For Use With Kennel Connection
Gmail now requires OAuth2 authenication before you can send emails through Kennel Connection. To set this option, you'll need to install version 7.13.10 or later. Go to www.KennelConnection.com and click on Support, Request KC Install & Update. You ...Email Error - SendAsDenied
Email Error - 554 5.2.252 SendAsDenied; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied When sending emails in Kennel Connection, if you get the error stating "554 5.2.252 SendAsDenied; ******@*****.com not allowed to ...How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...Welcome emails
You can set KC to send welcome emails when creating new client records. Click on File, Business Info, Email tab, Special Email tab, Welcome tab. Check the box for 'Enable welcome emails'. You can also check the box to CC your company email. Enter ...Waitlist confirmation email
A confirmation email will be sent if you move a pet from the Waitlist to the schedule and have confirmation emails enabled. Click here for information on setting up confirmation emails. To move an appointment to the waitlist, click on Schedule, ...Thank you email
You are able to set Kennel Connection to send a Thank You email on checkout. You can set this for all modules. In order to send emails through the program, you must figure configure KC to send emails. Click here for instructions. Click on File, ...Sending promotional emails
There is an html email utility built into Kennel Connection that allows you to compose an email and/or insert images to the email and then choose your recipient list be it a single recipient or multiple. Warning: Kennel Connection sends emails using ...Manual email reminders
Boarding, Grooming, Training and Special Services has a feature for you to click to send reminder emails. This is a manual process that must be done whenever needed. You can also use automatic reminder emails (click here to learn more) or automatic ...Looking up text message address
If you need to find out the proper address for a text message to email from Kennel Connection please see below: We do not have a list of all of these servers. Our recommendation for the quickest way to find what server you should be using is to ...Gmail 5.7.9 Application-specific password required
If you get an error when trying to use your Gmail or Google account in Kennel Connection that has this error (usually towards the bottom of the error log) 534-5.7.9 Application-specific password required. Learn more at 534 5.7.9 ...Error 76 when creating error message file
If you ever encounter this error when trying to send emails or test email settings (note that the computer name will be different in the error). This means that the KC7 folder on the host machine does not have proper read/write permissions so the ...Error 550, invalid user address, when sending text messages
Check the text message number on the client card, General Info tab. There can be no dashes, only a 10 digit number. For example, if the number is 123-456-7890, the number should be listed as 1234567890Text message character restrictions
When sending text messages through Kennel Connection, you may have noticed or some clients may have reported that they only receive part of the message. Text messages are sent as SMS (Short Message Service) and most carriers have restrictions on how ...Error "Your message cannot be delivered. Reason: Rejection greeting returned by server" when sending text messages
When you send a text message through Kennel Connection, the message is sent to the client's carrier's server (Verizon, for example). That's all that KC does. It's up to the carrier to send the message to your clients. This error means that the ...Error "User has exceeded its 24-hour sending limit" when sending emails
When sending emails through Kennel Connection, this is the process: When you hit send or it's time to send automatic emails, KC logs into your email provider's server. Once your login information has been authenticated, KC sends all emails to your ...Error "Too many login attempts" when sending emails
When you send an email through Kennel Connection or its time to send automatic emails, KC logs into your email provider's server. Once the login information has been authenticated, KC sends all emails to your provider. That's all it does. It is up ...Error "Timeout waiting to read socket or accept connection" when sending emails
When you send emails through Kennel Connection, here is the process: When you hit Send or it's time to send automatic emails, KC logs into your email provider's server. If your login information is authenticated, KC sends all emails to your provider ...Error "SocketError: WSAEACCES An attempt was made to access a socket in a way forbidden by its access permissions' when sending emails
This is how Kennel Connection processes emails: When you hit Send or it's time to send automatic emails, KC logs into your email provider's server. Once the login information has been authenticated, KC sends all emails to your provider. That's all ...Error "SocketError: An existing connection was forcibly closed by the remote host" when sending emails
When you send emails through Kennel Connection, this is the process: When you hit Send or it's time to send automatic emails, KC logs into your email provider's server. Once your login information has been authenticated, KC sends all emails to your ...Error "Socket is not ready for writing, WSAEWOULDBLOCK The socket would block" when sending emails
Cause 1: Your email settings you entered in KC, Business, Info, Email are incorrect. Please verify with your email provider the proper settings and double check for any typos. If you are using Gmail or Google Workspace, here is an article to use ...Error "Sender address rejected. Account disabled" when sending emails
This error means that your email account has been disabled. Kennel Connection has no control over your email account. You will need to contact your email provider to address this issue.Error "Recipient does not exist here" when sending emails
Here is the process when you send emails through Kennel Connection. When you hit Send or it's time to send automatic emails, KC logs into your email provider's server. If your login information is authenticated, KC sends all emails to the server. ...Error "Please log in via your web browser and try again" when sending emails
Here is the process when sending emails through Kennel Connection: When you hit Send or it's time to send automatic emails, KC logs into your provider's server. Once the login information has been authenticated, it sends all emails to your provider. ...Error "Our system has detected that this message is unsolicited mail. Message has been blocked" when sending emails
This message means that your email provider is saying you are sending too many emails from your address and the emails are being marked as unsolicited or spam and are being blocked. This is something controlled by your email provider, not KC. You ...Error "Invalid sender address rejected" when sending emails
When sending emails through Kennel Connection, here is the process. When it's time to send automatic emails or you hit the Send button, KC logs into your email provider's server. Once the login information has been authenticated, KC sends all emails ...Error "Internal server error, Failed to get response to login password" when sending emails
Here is the process for sending emails through Kennel Connection: When you hit Send or it's time to send automatic emails, KC logs into your email provider's server. Once your login information has been authenticated, KC sends all emails to your ...Error "Failed when sending RCPT, bad address" when sending emails
When you send emails through Kennel Connection, here is the process: When you hit Send or it's time to send automatic emails, KC logs into your email provider's server. If your login information is authenticated, KC sends all the emails to your ...Error "Failed to receive start TLS response" when sending emails
When sending emails through Kennel Connection, this is the process: When you hit send or it's time to send automatic emails, KC logs into your email provider's server. Once your login information is authenticated, KC sends all emails to your ...Error "Failed to connect to SMTP server" when sending emails
When sending emails through Kennel Connection, this is the process: When you hit send or it's time to send automatic emails, KC logs into your email provider's server. Once your login information is authenticated, KC sends all emails to your provider ...Error "Cannot get host by name" when sending emails
Here is the process when sending emails through Kennel Connection. When you hit Send or it's time to send automatic emails, KC logs into your email provider's server. Once your login information has been authenticated, KC sends all emails to your ...Error "Authentications are declined at this time. Partial send failure" when sending emails
When you send emails through Kennel Connection this is the process. When you hit Send or it's time to send automatic emails, KC logs into your email provider's server. If your login information is authenticated, KC sends all emails to your provider ...Error "Account disabled. User disabled, contact your system administrator for details" when sending emails
When you send emails through Kennel ConnectionC, here is the process. When you hit Send or it's time to send automatic emails, KC logs into your email provider's server using the login information entered in File, Business Info, Email tab. Once the ...Error "421 Resources temporarily unavailable - Please try again later." when sending emails
Here's what happens when you send emails through Kennel Connection. When it's time to send the emails, KC logs into your email provider's server. Once the login information is authenticated, KC sends all of the emails to the server at once. This is ...Error "Aborting SSL client handshake because of fatal error. Error performing handshake" when sending emails
This error is caused by using port 587, which is only for TLS encryption, not SSL. Go to File, Business Info, Email tab. Uncheck "Use SSL" and check "Use TLS".Exporting your client or email list
You can export your client or email list into an Excel spreadsheet. Click on Utilities, Export. Choose either the client or email list from the drop down. You can choose either Active or Inactive clients. The checkboxes for the services pull from the ...Error "421 4.7.0 Try again later, closing connection" when sending emails
This error is usually caused by attempting to send bulk email with a provider such as Gmail that has strict message limits. This error means that the provider is detecting an unusual volume/rate of messages originating from your IP address. This gets ...Error "220 - We do not authorize the use of this system to transport unsolicited or bulk email" when sending emails
When you send emails through Kennel Connection, here's what happens. When it's time to send automatic emails or you hit the Send button, KC logs into your email provider's server. Once your login information has been authenticated, KC sends all ...Error Failed to get response to login password while using Gmail
You are using a Gmail account for emails in Kennel Connection and it suddenly stops working or you are entering the settings and testing for the first time. The error shown in the email log displayed is "Failed to get response to login password" but ...Error Gmail still blocking account access after enabling less secure apps
Signing in to Gmail from Kennel Connection is Blocked by Google Even with “Allow Less Secure Apps” Option Enabled. Gmail, while a great service to use to send emails from third party applications such as Kennel Connection, like many other email ...Next page
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Processing a Transaction in Kennel Connection with Cardpointe Integrated System:
Processing a Transaction in Kennel Connection with Cardpointe Integrated System: If you've never used integrated Credit Card processing before in Kennel Connection, you'll be used to seeing the options to choose a type of Credit Card but not actually ...Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System:
Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System: Go to the Accounting tab and select Credit Card Management button. It will have you sign in depending on your settings. Click View. Please note: only users ...Email Setup - Office 365
Here are the settings for Office 365 accounts. **IMPORTANT: You must enable the SMTP option in your Office 365 account. This can be accessed multiple ways. 1. By going to https://outlook.office.com and logging in with your email you want to use. ...Unhandled Exception Error System.FormatException An invalid character was found in the mail header
Unhandled Exception Error: System.FormatException: An invalid character was found in the mail header: '>'.: Symptom: When attempting to send emails to multiple customers under the Utilities>Send Email option, you may sometimes receive an Unhandled ...Hello-Groom - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
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How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...What is Additional Fee & how does it work?
Kennel Connection Additional Fee Program Features: Implement an additional fee on your invoice total that allows you to offset other business expenses. How does it work? Let’s say you have a client invoice for $100. When selecting to use a card for ...PawLoyalty - Extending the calendar
You are able to book appointments up to 13 months in the future for PawLoyalty. Please note: This may take several minutes to update. To extend the calendar, click on PawLoyalty logo, Schedule. Click on Update hours. Put in your hours and Save. This ...Waitlist appointments
You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules. When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment. Click on ...
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