Reports
Weekly report
Daycare and Grooming have a weekly report, which gives a list of pets with appointments for each day. Reports, Daycare/Grooming, Weekly report. Grooming will list the breed, in/out times and what service they are getting (Bath, Groom, Nails, Others). ...Special booking message in System Options
The Special Booking Message field is for Special Booking Postcards. Click on File, System Options, Global tab. Enter your message here and Apply/OK. To print the postcards, click on Reports, Lists, Postcards/Labels, Special booking postcards. The ...Reservation confirmations
All modules have the option to confirm an appointment and assign a confirmation number. Click on File, System Options, Global tab. Check the box for "Use confirmation numbers when confirming". There are two ways to confirm an appointment. Open ...Referrals
You can add a referral to client records and print a report. On the client card, on the General Information, choose the Referring person/business. If you have access rights to Lists and this is a new referred by, it will ask if you want to add to ...Pickup and delivery report
Each module except for Petsitting lets you choose Pickup and Delivery for the appointment. You are also able to add pickup and delivery notes that will show on the confirmation email and print on the reports. Click here for details. The boxes are on ...Pets with recurring appointments
You can print a report that will list pets with recurring appointments for Daycare, Grooming and Special Services. The report will list the last appointment date in the series. Reports, Grooming, Pets with Recurring Appointments Reports, Daycare, ...Pets by vet report
Click on Reports, Lists, Pets by vet. A drop down lets you choose a specific vet or all of them. The report will include the vet name, phone number, email, the pet/client info and phone number.Pets by default groomer report
You can print a report that lists pets by their default groomer. The report will also list their default groom price. Default groomers are set on the pet's card, Grooming tab. You can also add a price here. To print the report, click on Reports, ...Pet warnings report
Each module except for Petsitting has a Pet Warning report. This will list all pets with a warning who are on the schedule for the day. The report will show the general pet warning and the module specific warning. On the pet card, the general ...No shows report
Boarding, Grooming, Daycare have a No shows report. This will give you a list of pets who are flagged as a no show after running the No Show processor. Click here to learn more about the No Show processor. Click on Reports, Boarding/Grooming/Daycare, ...Monthly report
Boarding, Daycare and Grooming have a monthly report, which will give a count of how many appointments were scheduled for each day of the month. Click on Reports, Boarding/Daycare/Grooming, Monthly report. If you choose Detailed, it will give the pet ...Mailing labels based on customer payment totals
You can print mailing labels based on customer payment totals. Click on Reports, Lists, Postcards/Labels, Mailing Labels, All Options. Check the Revenue box and date range. You can choose the top # of customers or put a $ total range. For example, ...Low inventory report
The Low Inventory report is used to know when it's time to order inventory items. Click on File, Inventory. The report looks at the On Hand number and what you have set as the Low number. Once the On Hand number reaches the Low number, it will be ...Last in report
The Last In report lets you see what clients have or have not been in during a specified date range or since a specific date. You can decide how far back you want Kennel Connection to go using the Only go back to date. Let's say you started your ...Kennel Connection does not print 2-sided reports
You have the preferences set for two-sided reports (full duplex mode) under File, Printer Setup, Preferences but Kennel Connection only prints one-sided reports. In Kennel Connection, when you click on File, Printer Setup, the settings here don't ...Inventory sold listing report doesn't include all retail items
When running Reports, Revenue, Inventory Sold Listings, if not all inventory items show on the report, make sure they are marked as Products. Services do not print on this report. Click on File, Inventory. Click on the item and check Product. Click ...Grooming statistics report does not include all months
When running Reports, Grooming, Statistics, not all months are showing on the report. This report only includes months that have appointments scheduled. In our example, December 2017 is left off the report. If you look at the Calendar, there are ...Feeding, Medications, Exercises schedules
You can print a report for feedings, medications and exercises for all modules except Petsitting. To print this report, you must have the schedule opened. Then click on Reports, module, Feeding schedule, Medication schedule, or Exercise schedule. You ...Expired vaccinations
You are able to print a report for pets with expired vaccinations and send an email. Click on Reports, Lists, Expired vaccinations. All - This will give you a list of all pets in the database with a vaccine expired/expiring during the specified date ...Exercise timings
You are able to record the exact time a pet is exercised for. Right click on the appointment and click Exercise Checkout. This means you are checking them out of boarding and taking them to exercise. Please note: The pet will still show as checked ...Customer Information sheet
Reports, General, Customer information sheet gives the client contact info and pet info. The client card needs to be open before you click to print the report.Contracts
Kennel Connection comes with default contracts for all modules. You are able to enter your own customized terms in File, System Options. Under each module tab, there is a Contract tab. Click on 'Use this custom contract' and enter your own terms. ...Birthday report
You are able to print a list of birthday pets for a specific date range. You can also send a birthday email. In order for the pet to be pulled into the report, he must have a valid birthday on his pet card. When you are entering a new pet, the ...Departure labels
Reports, Boarding, Departure labels will create mailing labels for the pets departing that day.
Recent Articles
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Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System: Go to the Accounting tab and select Credit Card Management button. It will have you sign in depending on your settings. Click View. Please note: only users ...Email Setup - Office 365
Here are the settings for Office 365 accounts. **IMPORTANT: You must enable the SMTP option in your Office 365 account. This can be accessed multiple ways. 1. By going to https://outlook.office.com and logging in with your email you want to use. ...Unhandled Exception Error System.FormatException An invalid character was found in the mail header
Unhandled Exception Error: System.FormatException: An invalid character was found in the mail header: '>'.: Symptom: When attempting to send emails to multiple customers under the Utilities>Send Email option, you may sometimes receive an Unhandled ...Hello-Groom - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
Popular Articles
How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...What is Additional Fee & how does it work?
Kennel Connection Additional Fee Program Features: Implement an additional fee on your invoice total that allows you to offset other business expenses. How does it work? Let’s say you have a client invoice for $100. When selecting to use a card for ...PawLoyalty - Extending the calendar
You are able to book appointments up to 13 months in the future for PawLoyalty. Please note: This may take several minutes to update. To extend the calendar, click on PawLoyalty logo, Schedule. Click on Update hours. Put in your hours and Save. This ...Waitlist appointments
You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules. When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment. Click on ...
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