Packages
Training packages
You can create training packages for each type of Training package: Resident training, Train Classes, One-on-One training. Creating packages Click on File, Packages, Training packages. Click on New Trn Package. The package service tells you what kind ...Other Packages
Other Packages lets you setup packages for any product or service in Kennel Connection and they will count them down as the pet is invoiced for their stay. Click on File, Packages, Other Pkgs. Click the Add button and click '...' This will let you ...Grooming packages
You can create Grooming packages and Kennel Connection will count them down. You can create a package for Groom, Nails, Bath, Other Groom. For this article, we will create a Nail Trim package. Click on File, Packages, Grooming pkgs tab. Click on ...Default daycare package options set by Daycare room/type
You can set default settings for daycare package usage for Daycare Rooms/Types. Let's say your facility does not charge for daycare if the pet is also boarding. You don't want to have to remember to adjust the package settings on each appointment. ...Package revenue
If you sell multiple types of packages, such as different boarding, daycare, grooming or other packages, and need to know which clients/pets bought a specific one, set up its own category so you can run the sales report. Click on File, Inventory, ...Daycare packages are not decrementing
If daycare packages are not counting down, verify that your settings are correct in File, System Options, Daycare tab. 1 - If you use both half and full days, it must be set to 'Decrement daycare package on CHECK OUT. If you ONLY use full day ...Daycare package reports
There are several reports available to help you track package counts, when they were used and expiration dates. If you print these reports with the Daycare schedule opened, it will only print for pets on the schedule. If you print these reports with ...Daycare package count included in confirmation email
You have the option to include the daycare package count to confirmation emails. Click here for information on setting up confirmation emails. Click on File, Business Info, Email tab, Daycare tab. Check the box to "Include package count". In this ...Daycare options - Use package day for this visit and Do not charge for this visit
There are two options on the daycare appointment screen for "Use package day for this visit" and "Do not charge for this visit". This gives you the freedom to use package days for some pets and not charge other pets for daycare stays. Let's say ...Boarding pet package expiration
Reports, Boarding, Boarding pet package expiration report will give you a list of pets who have boarding packages that expire during the specified date range.Boarding Packages Days Left
Reports, Boarding, Boarding package days left will tell you what pets and clients have package days left. If you leave the Boarding schedule open it will print for only pets/clients on the schedule for that day. If you close the Boarding schedule it ...Boarding package count included on confirmation email
You have the option to include the boarding package count on the confirmation email. Click here for information on setting up confirmation emails. Click on File, Business Info, Email tab, Boarding tab. Check the box for 'Include package count'. In ...Boarding client package client expiration report
Reports, Boarding, Boarding client package expiration report gives a list of clients with boarding packages that will expire during the date range chosen.Daycare packages
You can sell daycare packages to both the clients and his pets. Depending on your settings, KC will deduct a day at check in or check out. Step 1: Set your parameters. Click on File, System Options, Daycare tab. If you only going to use Full day ...Boarding packages
You can create a boarding package and KC will count it down. Creating packages Click on File, Packages, Boarding Pkgs. Click on New Brd Package. Enter the code, name (this will show on the invoice), price and how many days/nights are in the package. ...
Recent Articles
Processing a Transaction in Kennel Connection with Cardpointe Integrated System:
Processing a Transaction in Kennel Connection with Cardpointe Integrated System: If you've never used integrated Credit Card processing before in Kennel Connection, you'll be used to seeing the options to choose a type of Credit Card but not actually ...Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System:
Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System: Go to the Accounting tab and select Credit Card Management button. It will have you sign in depending on your settings. Click View. Please note: only users ...Email Setup - Office 365
Here are the settings for Office 365 accounts. **IMPORTANT: You must enable the SMTP option in your Office 365 account. This can be accessed multiple ways. 1. By going to https://outlook.office.com and logging in with your email you want to use. ...Unhandled Exception Error System.FormatException An invalid character was found in the mail header
Unhandled Exception Error: System.FormatException: An invalid character was found in the mail header: '>'.: Symptom: When attempting to send emails to multiple customers under the Utilities>Send Email option, you may sometimes receive an Unhandled ...Hello-Groom - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
Popular Articles
How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...What is Additional Fee & how does it work?
Kennel Connection Additional Fee Program Features: Implement an additional fee on your invoice total that allows you to offset other business expenses. How does it work? Let’s say you have a client invoice for $100. When selecting to use a card for ...PawLoyalty - Extending the calendar
You are able to book appointments up to 13 months in the future for PawLoyalty. Please note: This may take several minutes to update. To extend the calendar, click on PawLoyalty logo, Schedule. Click on Update hours. Put in your hours and Save. This ...Waitlist appointments
You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules. When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment. Click on ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.