Daycare module
Signature sheet
Reports, Daycare, Signature sheet lists all the pets on the schedule with a line for their owner to sign on drop off. Some users also print this report for the owner to sign at pickup.Scanning keytags to check pets in/out of daycare
You are able to assign a keytag to a pet and then set Kennel Connection to create the daycare appointment and check the pet in/out when you scan the keytag. To obtain a barcode scanner, click here. You must first tell KC there is a scanner attached ...Recurring daycare appointments
You can create recurring daycare appointments at one time instead of having to enter them one at a time. KC only lets you create one recurring set of appointments. If you try to add another set, it will delete the current set (future appointments) ...Past daycares
Reports, Daycare, Past daycares gives you a list of pets with daycare appointments. You can print this report for all pets or choose one client. You can print it by last name or by in date. The report will list the pets for each day, the daycare ...Different departure services for multipet daycare appointments
You can assign the pets different departure services when making a multipet daycare appointment by choosing a departure service(s) for pet 1, switching to pet 2 and choosing their departure service(s), and so on.Daycare type revenue
Reports, Revenue, Daycare type revenue prints the number of appointments for the day, separated by Daycare type/room, along with the total rates of the appointments.Daycare multipet rates
You can set multipet rates for daycare bookings under File, Lists, Daycare Rooms or Types. You can set it up for both Full days and Half days. The first pet rate is the Full Day Rate and Half Day Rate. Enter prices for the 2nd - 5th pet. Hit Save ...Daycare log
The daycare log will list a notation if a pet is scheduled for Pickup or Delivery (P or D), the in and out times, pet/owner information, breed, the Daycare Room/Type, Rate, if the pet has a departure service scheduled, Appointment notes, Daycare ...Daycare card
You can print a daycare card that will list the pet and client information, display a photo and include feedings/medications/exercises, if you have those options enabled. Click on File, System Options, Daycare tab and check the options you'd like to ...Attendance count
Reports, Daycare, Attendance count gives the count of pets on the schedule for each day. The pet has to be checked in to show on this report.Approved for daycare
You can now enable a warning message if a pet is not approved for daycare. Click on File, System Options, Daycare tab. Check the box for "Show warning if pet is not approved for daycare when making a reservation". The pet card has an Approved ...Runs on the daycare schedule
If you put your daycare pets into runs you are able to view that column on the Daycare schedule. Click on File, System Options, Daycare tab. In the section for 'Show on schedule', check the Runs box and hit Apply. Next you must tell KC what runs you ...Daycare warnings
You can add pet warnings that will only apply to the daycare module. Open the pet card, Daycare tab. Add the warning. The warning message will show on the appointment screen. If it is a multipet booking, click on the Multipets tab and click on each ...
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Cloud - No Shows
You are able to mark Boarding, Daycare and Groom appointments as No Shows by opening the appointment and checking the No Show box. To get a report, click on the module, Reports, No Shows. For boarding, the date range must include the check-in date of ...Cloud - Dashboard spins when printing the run card
When printing the run card from the Dashboard, you may notice another tab that opens for the report. The original tab with the Dashboard showing the spinning icon and you need to refresh to get it to load. This is a function of the browser that is ...Uploading Data Files for Kennel Connection Conversion
Visit www.kennelconnection.com/data-file-upload Click the “+select your files” button or if you’re uploading a folder of files, click the “select a folder" button to get started. If selecting files, choose your appropriate data files that we need to ...Cloud - Report cards
You can send personalized report cards for Boarding, Daycare and Special Service appointments. They can be sent via email or SMS text. Please contact sales if you'd like to get SMS 2-way unlimited texting. 1-888-486-4343 option 2 or email ...Cloud - Subscriptions
You can setup subscriptions for daycare packages, which will automatically renew packages when they get to a certain number remaining or based on an interval. The credit card on file will be automatically charged and an email sent to the client ...
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After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
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- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
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- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
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