Daycare module
Signature sheet**
Reports, Daycare, Signature sheet lists all the pets on the schedule with a line for their owner to sign on drop off. Some users also print this report for the owner to sign at pickup.Scanning keytags to check pets in/out of daycare**
You are able to assign a keytag to a pet and then set Kennel Connection to create the daycare appointment and check the pet in/out when you scan the keytag. To obtain a barcode scanner, click here. You must first tell KC there is a scanner attached ...Recurring daycare appointments**
You can create recurring daycare appointments at one time instead of having to enter them one at a time. KC only lets you create one recurring set of appointments. If you try to add another set, it will delete the current set (future appointments) ...Past daycares**
Reports, Daycare, Past daycares gives you a list of pets with daycare appointments. You can print this report for all pets or choose one client. You can print it by last name or by in date. The report will list the pets for each day, the daycare ...Different departure services for multipet daycare appointments**
You can assign the pets different departure services when making a multipet daycare appointment by choosing a departure service(s) for pet 1, switching to pet 2 and choosing their departure service(s), and so on.Daycare type revenue**
Reports, Revenue, Daycare type revenue prints the number of appointments for the day, separated by Daycare type/room, along with the total rates of the appointments.Daycare multipet rates**
You can set multipet rates for daycare bookings under File, Lists, Daycare Rooms or Types. You can set it up for both Full days and Half days. The first pet rate is the Full Day Rate and Half Day Rate. Enter prices for the 2nd - 5th pet. Hit Save ...Daycare log**
The daycare log will list a notation if a pet is scheduled for Pickup or Delivery (P or D), the in and out times, pet/owner information, breed, the Daycare Room/Type, Rate, if the pet has a departure service scheduled, Appointment notes, Daycare ...Daycare card**
You can print a daycare card that will list the pet and client information, display a photo and include feedings/medications/exercises, if you have those options enabled. Click on File, System Options, Daycare tab and check the options you'd like to ...Attendance count**
Reports, Daycare, Attendance count gives the count of pets on the schedule for each day. The pet has to be checked in to show on this report.Approved for daycare**
You can now enable a warning message if a pet is not approved for daycare. Click on File, System Options, Daycare tab. Check the box for "Show warning if pet is not approved for daycare when making a reservation". The pet card has an Approved ...Runs on the daycare schedule**
If you put your daycare pets into runs you are able to view that column on the Daycare schedule. Click on File, System Options, Daycare tab. In the section for 'Show on schedule', check the Runs box and hit Apply. Next you must tell KC what runs you ...Daycare warnings**
You can add pet warnings that will only apply to the daycare module. Open the pet card, Daycare tab. Add the warning. The warning message will show on the appointment screen. If it is a multipet booking, click on the Multipets tab and click on each ...
Recent Articles
Star Printer Showing as “Offline”
Star Printer Showing as “Offline” If your Star printer is displaying a status of Offline in Windows, this indicates a connection issue at the computer or hardware level rather than within Kennel Connection. Please follow the steps below to resolve ...Restarting Live Access **
How to Restart Live Access If you are seeing this error message when trying to load Live Access, it may be resolved with a simple restart. Please note that Live Access must be restarted from the host server computer. To restart Live Access from the ...Inactive Customer List
Inactive Customer List There is an option to run a report for inactive customers only. To access this report, go to Reports, Lists, Customer List, then select the Inactive option and click OK. This will generate a list of all customers currently ...Desktop: How to add a Credit
How to add a Credit on Desktop / KC7 Go to Accounting → Receipts → Prepayment/Credit. From this screen, you can add unlimited Credits / Prepayments / deposits or credits to a client account. Search for the customer After clicking Prepayment/Credit, ...Cloud - Daycare Quick Check-In
The Quick Check-In screen lets you add multiple pets to the daycare schedule with a few clicks. To enable, click on Manage, New Features Settings. Check the box for Enable Daycare QuickCheckin. You also set what defaults will load onto the ...
Popular Articles
What is Additional Fee & how does it work?
Kennel Connection Additional Fee Program Features: Implement an additional fee on your invoice total that allows you to offset other business expenses. How does it work? Let’s say you have a client invoice for $100. When selecting to use a card for ...How to Set an App Password in Gmail
If you're reading this article, odds are you're attempting to use an @gmail.com account OR a Google Workspace (paid Google email account) inside of Kennel Connection to send emails to your clients and the email settings are failing OR you're ...Setting up and using Payment Links/Text to Pay**
You are able to send a link to clients that lets them pay invoices before they pick up their pets, allowing for a faster checkout process. Your clients will do all the heavy lifting. You just click to send the link. Your client can pay one invoice or ...Hotfix Installation Guide**
Hotfix Installation Guide If a Technical Support Representative has provided you a download link for the latest hotfix files, download them onto each computer that runs Kennel Connection. Step 1. Close Kennel Connection on all computers, then go to ...SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.
Please view support agreement for more information