General Help
Cloud - Default services
On the pet card, you are able to add default feedings, medications and exercises so that they load onto every appointment made for this pet. This is a great time saver if the pet gets the service every time. Important: If you add/modify/delete ...
Cloud - Making clients/pets inactive
When you make a client inactive, the client no longer displays on the client explorer active list. When you make a pet inactive, it will not show when making appointments but you can still view the pet on the client card. To make a client inactive, ...
Cloud - Waitlist appointments
You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules. When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment. Boarding: ...
Cloud - Expired Vaccinations
You are able to print a report for pets with expired vaccinations and send an email. Click on Reports, Lists, Expired vaccinations. All - This will give you a list of all pets in the database with a vaccine expired/expiring during the specified date ...
Cloud - Vaccinations
Before you are able to add vaccines to a pet's card, you must first setup the list of vaccines. Click on Setup, Lists. Click on Vaccinations. If it is required, check the box. If a vaccine is a required and the pet does not have a date or has an ...
Cloud - Departure services
You are able to add departure services for Boarding and Daycare Departure services are Bath, Groom, Nails or Others. If you have more than one Others, you can setup that up as Other Services. Click here for details. On the appointment screen, scroll ...
Cloud - Other Services
You are able to add as many Other Services as you would like and add them to appointments. You can track commissions and set their own Category so you can separate these services on the Sales report to get the total revenue per service. Click on ...
Cloud - Feeding, Medications, Exercises
You can add feedings, medications and exercises to appointments. You can also print reports for each service. These steps will be for feedings. You will follow the same steps for medications and exercises. Feedings, Medications and Exercises must be ...
Cloud - Runs in other modules
You are able to book pets into runs for Boarding, Daycare, and Grooming. Click on Setup, Lists. Click on the run, choose the modules you want to use this run for and hit Save. For daycare appointments, click View Run to choose a run. Occupied runs ...
Cloud - Setting up and using runs
Click on Setup, Lists. Click on Run Sizes. You must first set up the different run sizes. Kennel Connection comes with sizes Small, Medium, and Large. You can keep those sizes or rename them. If you are adding new sizes, click on Add New Item to ...
Cloud - Setting up your options for Boarding, Grooming, Daycare and Special Services
This document will explain the features of the Boarding, Grooming, Daycare, and Special Services modules and how you setup your options. Boarding Runs - You can assign runs, rooms, kennels, or cage to each boarding appointment. Kennel Connection will ...
Cloud - Marking days as closed, holiday, vacation, or peak season
You can mark days as closed, holiday, vacation, other or Peak Season. You can setup extra charges based on holiday or peak season. Click on this link for details. Under each module, click on Calendar. On the month view, click in this red rectangle ...
Cloud - Add Belongings
You can add Belongings to appointments in several places. There is an icon on the dashboard and schedules if the pet has belongings. On the dashboard, click on the '...' and click Belongings. On the individual schedules, click on the '...' and hit ...
Cloud - SMS Setup & Usage
If you're reading this guide, odds are you have signed up for the two-way SMS/MMS (Text/Picture message) system. Let's get started! Part 1. Setup & Configuration As you're already aware, there are two pieces of this system. One on the KC side and one ...
Cloud - Custom icons
You can create custom icons and add to the pet card. These will display on the pet card, appointment screen, client explorer and dashboard/schedules. You can also add messaging that will show when the pet is checked in and out. Some examples would be ...
Recent Articles
Cloud - Default services
On the pet card, you are able to add default feedings, medications and exercises so that they load onto every appointment made for this pet. This is a great time saver if the pet gets the service every time. Important: If you add/modify/delete ...
Live Access - Default Services
On the pet card, you are able to add default feedings, medications and exercises so that they load onto every appointment made for this pet. This is a great time saver if the pet gets the service every time. Please note: Default services will load ...
PawLoyalty - Using Custom Icons
Custom Icons allows you to flag accounts and quickly see information by viewing an icon. For example, you can set an icon to alert you about an arthritic pet, a client who has special instructions, a pet who has food allergies, and so on. Click on ...
PawLoyalty - Using report cards
Click on PawLoyalty, Administration. Click on Report Cards. This is where you setup the content that is available to be added on report cards. Click Configure on the module you want to edit. Add title and subjects. Add subjects that you can create ...
PawLoyalty - Disable Online Bookings
When you are ready to turn off OLR through PawLoyalty, click on PL and Administration. You'll need to do these steps for Current Customer Services in Widget and New Customer Services in Widget. Uncheck all of the options and hit Save. Next, click on ...