General Help
Cloud - Waitlist appointments
You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules. When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment. Boarding: ...
Cloud - Expired Vaccinations
You are able to print a report for pets with expired vaccinations and send an email. Click on Reports, Lists, Expired vaccinations. All - This will give you a list of all pets in the database with a vaccine expired/expiring during the specified date ...
Cloud - Vaccinations
Before you are able to add vaccines to a pet's card, you must first setup the list of vaccines. Click on Setup, Lists. Click on Vaccinations. If it is required, check the box. If a vaccine is a required and the pet does not have a date or has an ...
Cloud - Departure services
You are able to add departure services for Boarding and Daycare Departure services are Bath, Groom, Nails or Others. If you have more than one Others, you can setup that up as Other Services. Click here for details. On the appointment screen, scroll ...
Cloud - Other Services
You are able to add as many Other Services as you would like and add them to appointments. You can track commissions and set their own Category so you can separate these services on the Sales report to get the total revenue per service. Click on ...
Cloud - Feeding, Medications, Exercises
You can add feedings, medications and exercises to appointments. You can also print reports for each service. These steps will be for feedings. You will follow the same steps for medications and exercises. Feedings, Medications and Exercises must be ...
Cloud - Runs in other modules
You are able to book pets into runs for Boarding, Daycare, and Grooming. Click on Setup, Lists. Click on the run, choose the modules you want to use this run for and hit Save. For daycare appointments, click View Run to choose a run. Occupied runs ...
Cloud - Setting up and using runs
Click on Setup, Lists. Click on Run Sizes. You must first set up the different run sizes. Kennel Connection comes with sizes Small, Medium, and Large. You can keep those sizes or rename them. If you are adding new sizes, click on Add New Item to ...
Cloud - Setting up your options for Boarding, Grooming, Daycare and Special Services
This document will explain the features of the Boarding, Grooming, Daycare, and Special Services modules and how you setup your options. Boarding Runs - You can assign runs, rooms, kennels, or cage to each boarding appointment. Kennel Connection will ...
Cloud - Marking days as closed, holiday, vacation, or peak season
You can mark days as closed, holiday, vacation, other or Peak Season. You can setup extra charges based on holiday or peak season. Click on this link for details. Under each module, click on Calendar. On the month view, click in this red rectangle ...
Cloud - Add Belongings
You can add Belongings to appointments in several places. There is an icon on the dashboard and schedules if the pet has belongings. On the dashboard, click on the '...' and click Belongings. On the individual schedules, click on the '...' and hit ...
Cloud - SMS Setup & Usage
If you're reading this guide, odds are you have signed up for the two-way SMS/MMS (Text/Picture message) system. Let's get started! Part 1. Setup & Configuration As you're already aware, there are two pieces of this system. One on the KC side and one ...
Cloud - Custom icons
You can create custom icons and add to the pet card. These will display on the pet card, appointment screen, client explorer and dashboard/schedules. You can also add messaging that will show when the pet is checked in and out. Some examples would be ...
Recent Articles
Live Access - Payment options: Split payments, partial payments, using credits
Split Payments You are able to split payments on an invoice, paying part with cash and part with a credit card, for example. Here is a $391.10 invoice that the client wants to pay $100 in cash and $291.10 on a credit card. Click Save Invoice and Pay. ...
Live Access - Creating invoices/taking payments
This document will show you how to invoice appointments, take payment, create a cash sale or retail invoice, and how to store a credit card on file. Invoicing appointments You can invoice appointments from several screens. On the dashboard or ...
Live Access - Using deposits/credits
You are able to add credits to the client's account or add a deposit to the appointment screen and use that to pay an invoice. To add a credit, go to the client card and click on Financials. Click on Add a Credit. Enter the amount and hit Pay. Choose ...
Live Access - Refunds/Returns and Voids
Voids Voids are done on credit card transactions that have not batched out yet. Say you ran a credit card today and either it was on the wrong client, or the client didn't want to use that card or for any reason you want to get rid of it, you will ...
Cloud - Grooming packages
You can create Grooming packages and Kennel Connection will count them down. You can create a package for Groom, Nails, Bath, Other Groom. For this article, we will create a Nail Trim package. Click on Setup, Packages, Grooming packages. Click on Add ...