Setup & Options
Hello-Groom - Custom icons
You can create custom icons and add to the pet card. These will display on the pet card, appointment screen, client explorer and dashboard/schedules. You can also add messaging that will show when the pet is checked in and out. Some examples would be ...
Hello-Groom - Printing receipts from your Clover
In some cases you may or may not want to print receipts for your transactions from your Clover. If you would like to print receipts OR if you want to stop it from printing receipts, navigate to: Hello-Groom > Setup > Business Info > Credit Cards ...
Hello Groom - Setting up Other Services
You are able to add as many Other Services as you would like and add them to appointments. You can track commissions and set their own Category so you can separate these services on the Sales report to get the total revenue per service. Click on ...
Hello-Groom - Setting up vaccinations
You are able to setup required vaccines. There are warning messages if the pet has missing or expired vaccines. You can also print a report and include this info on the confirmation email. Click on Setup, Lists, Vaccinations. Hello-Groom comes with ...
Hello-Groom - Setting up groom prices
You can set Hello-Groom to charge grooming services by pet default, by breed, by weight class or by inventory price. Click on Setup, System Options, Grooming. If you want to charge by pet weight, click the box to Charge by Weight. If you do not check ...
Hello-Groom - Business Info
The Hello-Groom business info section allows you to add important business info such as address and tax settings, operating hours, email settings and more. Navigate to the setup menu item and choose Business Info. Business Info Tab The first tab ...
Recent Articles
Live Access - Payment options: Split payments, partial payments, using credits
Split Payments You are able to split payments on an invoice, paying part with cash and part with a credit card, for example. Here is a $391.10 invoice that the client wants to pay $100 in cash and $291.10 on a credit card. Click Save Invoice and Pay. ...
Live Access - Creating invoices/taking payments
This document will show you how to invoice appointments, take payment, create a cash sale or retail invoice, and how to store a credit card on file. Invoicing appointments You can invoice appointments from several screens. On the dashboard or ...
Live Access - Using deposits/credits
You are able to add credits to the client's account or add a deposit to the appointment screen and use that to pay an invoice. To add a credit, go to the client card and click on Financials. Click on Add a Credit. Enter the amount and hit Pay. Choose ...
Live Access - Refunds/Returns and Voids
Voids Voids are done on credit card transactions that have not batched out yet. Say you ran a credit card today and either it was on the wrong client, or the client didn't want to use that card or for any reason you want to get rid of it, you will ...
Cloud - Grooming packages
You can create Grooming packages and Kennel Connection will count them down. You can create a package for Groom, Nails, Bath, Other Groom. For this article, we will create a Nail Trim package. Click on Setup, Packages, Grooming packages. Click on Add ...