General
Hello-Groom - Refunds/voids
To create a return, click on Financials, View Invoices. Search or find the invoice, click on the arrow and choose Refund/Return. This will show all items on the invoice with Qty (quantity) of 0. Put in the number of items to be returned. Please note: ...
Hello-Groom - Adding inventory
To enter inventory, first you can setup your different vendors so that you can print inventory reports filtered by the vendor. Click on Setup, Inventory, Vendors. Click on Add new item. Fill out any of these fields as necessary. Hit Save when done. ...
Hello-Groom - Printing inventory reports
Click here to learn how to add inventory items. You can print inventory reports under Reports, Other, Inventory. You can opt to show categories or not, print by a specific category or a specific vendor.
Hello-Groom - Google Analytics for the Online Reservations site
You can add Google Analytics to your OLR site, which will track what pages your clients are clicking on. Go to OLR Settings, General tab, General tab. If you don't already have a Google Analytics account, click on the link that will take you through ...
Hello-Groom - Additional Notes on pets and clients
You can add unlimited notes on the client or pet card. Open the card and click on the Additional Notes tab. Click Add Note and enter the information. You can also hit Print Notes and print for any date range needed.
Hello-Groom - Viewing inactive clients on Client Explorer
You can make clients inactive by opening the client record and hitting Edit. Scroll to the bottom and check the box for Inactive. Make sure to hit Save. To view your inactive clients, click on the Gear on the Client Explorer. Click the box for ...
Hello-Groom - Transfer pet to another owner
You can transfer a pet to another owner through Live Access. Please note: This is an admin function so if you require logins for KC you will need to edit an admin ID/password to use this feature. In this example we will move Cammie Aaron to Lisa ...
Hello-Groom Main Dashboard Overview
Hello-Groom's main dashboard can show you a lot of info in one space! The dashboard is separated by three tabs. Awaiting Arrival, Checked-In & Checked Out. This allows you to view clients that have not arrived yet, pets that are checked in and pets ...
Hello-Groom Logging in to Hello Groom
To login to Hello-Groom, you must have an account created already. If you do, you'll have your own custom URL such as https://happypets.myhellogroom.com . Please navigate to that site on your computer or mobile device and you'll be brough to your ...
Recent Articles
Live Access - Payment options: Split payments, partial payments, using credits
Split Payments You are able to split payments on an invoice, paying part with cash and part with a credit card, for example. Here is a $391.10 invoice that the client wants to pay $100 in cash and $291.10 on a credit card. Click Save Invoice and Pay. ...
Live Access - Creating invoices/taking payments
This document will show you how to invoice appointments, take payment, create a cash sale or retail invoice, and how to store a credit card on file. Invoicing appointments You can invoice appointments from several screens. On the dashboard or ...
Live Access - Using deposits/credits
You are able to add credits to the client's account or add a deposit to the appointment screen and use that to pay an invoice. To add a credit, go to the client card and click on Financials. Click on Add a Credit. Enter the amount and hit Pay. Choose ...
Live Access - Refunds/Returns and Voids
Voids Voids are done on credit card transactions that have not batched out yet. Say you ran a credit card today and either it was on the wrong client, or the client didn't want to use that card or for any reason you want to get rid of it, you will ...
Cloud - Grooming packages
You can create Grooming packages and Kennel Connection will count them down. You can create a package for Groom, Nails, Bath, Other Groom. For this article, we will create a Nail Trim package. Click on Setup, Packages, Grooming packages. Click on Add ...