Will KC run OK on my computer?

Will KC run OK on my computer?

If you're unsure that KC7 will run on your computer, please see this article: Making sure your computer can run Kennel Connection 7.0


    • Related Articles

    • Making sure your computer can run Kennel Connection 7.0

      Making sure your computer can run Kennel Connection 7.0 If you want to make sure your computer can run Kennel Connection 7.0 or have been requested to do this by support, please see below.  On the computer in question, download this tool: Kennel ...

    • Live Access - Run transfer

      You are able to easily move pets through the run glance. You can move for their entire stay in one screen and can choose if you want to move all pets of the family to the same runs. Click on Boarding, Run Glance. Details will display if you hold your ...

    • Renaming SQL Server to match your new computer name

      Renaming SQL Server to match your new computer name IMPORTANT:  **Please note this is not something covered under the Software Connection support plan. This is an external SQL server support issue that you may need to contact an outside PC technician ...

    • Run glance

      The Run Glance shows you all appointments booked into runs. You can sort it by All appointments or by specific modules. The appointments will be color coded based on arrival and departure times, checked in/out status, if it's a training appointment, ...

    • Live Access - Run Cards vs Kennel Cards

      You have two different types of cards to run for boarding pets. The Kennel Card gives the options for three different sizes (8.5x11, 4x6 and 3x5). Depending on the size you choose, it will display warnings, notes, vaccine dates, feedings, meds, ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.