Waitlist confirmation emails

Waitlist confirmation email

A confirmation email will be sent if you move a pet from the Waitlist to the schedule and have confirmation emails enabled.


Click here for information on setting up confirmation emails.


To move an appointment to the waitlist, click on Schedule, Waitlist.


Open the appointment and uncheck the 'Add to waitlist' checkbox.


Hit OK to save.


This will move the appointment to the schedule and will send the appointment confirmation email.



Waitlist confirmation email

    • Related Articles

    • Confirmation emails

      Confirmation emails are sent as soon as you make the appointment. Please note: Confirmation emails only apply to new appointments. If you are modifying an appointment, the confirmation email will not be resent. Before you can send confirmations, you ...
    • Confirmation emails not being sent when using Gmail

      If you are using Gmail or G Suite email settings in your Kennel Connection desktop and you send reservation confirmation emails, they may not be getting sent. If this is occurring, please do the following: Go into KC desktop and open File, Business ...
    • Cancellation emails

      To cancel an appointment, right click on the appointment on the schedule and hit Cancel. File, System Options, Global tab has an option so you can see cancelled appointments on the schedules. Check the box for 'Track cancelled reservations'. ...
    • Error or no email sent when using KC desktop confirmation emails

      In Live Access/OLR you're given the option for confirmation emails in each module to not send, use the Live Access email system or use your own KC Desktop email settings and confirmation emails. If you choose to use your own KC desktop email settings ...
    • Default email program

      Click on File, Business Info, Email tab. The option for 'Use default email program when sending emails from client card" allows you to send emails through your computer's default email program.   This only applies to email sent through the customer ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.