Waitlist appointments

Waitlist appointments

You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules.


When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment.  



Click on Schedule, Waitlist.  There are tabs for the modules in your database.


You can also add appointments to the waitlist by click/drag or clicking the Add button.



Whenever you check a pet out early or cancel/delete an appointment on the schedules, you will get a popup to remind you there are pets on the waitlist so you can move them if needed.



To move the appointment from the Waitlist onto the schedule, open the appointment and uncheck the Add to waitlist box.


    • Related Articles

    • Add to Waitlist option for OLR appointments

      You are able to quickly add appointments to the waitlist and are able to send out a Waitlist email. The Waitlist is a separate schedule where you can keep these appointments but they are not on your live schedule. You can view the Waitlist in either ...
    • Waitlist confirmation email

      A confirmation email will be sent if you move a pet from the Waitlist to the schedule and have confirmation emails enabled. Click here for information on setting up confirmation emails. To move an appointment to the waitlist, click on Schedule, ...
    • Future appointment list

      You have the option to email or print out a list of future appointments for each module. Click here for how to configure Kennel Connection to send emails. Open the pet card. On every module tab, you can click to print or email the future appointment ...
    • Deleted appointments

      You can track deleted appointments which means they will still display on the schedule. Click on File, System Options, Global tab and check the box below. Deleted reservations show as gray lines with black text on the schedules. There is also a tab ...
    • Duplicate board appointments

      There may be times when you have duplicated board appointments. This is either caused by duplicate runs or duplicate run sizes. To fix this, click on File, Lists, Runs. Click on the option "Show runs marked as deleted". It will display a list in red. ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.