Voiding a credit card transaction (Tenerum)

Voiding a credit card transaction (Tenerum)

Tenerum Processing. 


Inevitably at times a transaction may need to be voided for whatever reason. To void a transaction, simply click on Accounting and then on Credit Card Management. 




Click the "View" button, locate your transaction in question and click VOID. 




Click YES to the prompt. 


This next part is VERY Important. 


You will be prompted with this warning:





**Voiding a transaction VOIDS it from the processor but does NOT automatically remove the paid receipt from Kennel Connection. You must immediately go to Account, Receipts, locate the paid receipt that you just voided and delete it. This will add the balance due back to the invoice so you can take payment again. Failure to do this will cause your daily totals to be off. 


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