Timesheet does not print

Timesheet does not print

If you are trying to print Reports, Revenue, Timesheet and Kennel Connection either freezes or spins, that means there is a punch that is out of order with the in time after the out time.  KC is not able to calculate it so it can't print the report

Please note:  This can also be caused by the dates being out of order, i.e. you have a punch from 6/27 to 6/26 but it's most likely caused by the time being out of order.

To fix this, go to File, Employees, Timecards.  

Click on each employee and go through their punches.

You're looking for a punch that has a time such as punch in at 8pm and punch out at 5am.

Once you fix the punches so they are in the right order the report will print.




    • Related Articles

    • Calculating wages with the timesheet

      The time sheet report can calculate hourly wages for your employees.  NOTE: You MUST be an administrator for this "show wages" option to be available. This is not available to anyone who is not a KC administrator.  To set someone as a KC admin, open ...

    • Assigning used timecards to new employees

      If you want to reuse a timecard on a new employee, click on File, Employees. On the general tab, highlight/click on the old employee and delete the number from the Barcode field. Please note:  It's recommended that you make the old employee inactive ...

    • Timesheet calculations

      When employees punch in and out in Kennel Connection, it records their punches and calculates the number of hours/minutes they work.  You can run a report that gives you the total time under Reports, Revenue, Time Sheet. You can opt to run the time ...

    • Suspending or blocking employees from Live Access

      At any time you can suspend or block employees from logging in to Live Access.  As a manager or admin login to Live Access.  On the menu, click Manage, user list.  Locate the employee you wish to suspend or block and click the edit pencil.  In the ...

    • Adding individual employees to Live Access

      There are two different ways you can add users to Live Access. Individually and in bulk. Users MUST already be added to Kennel Connection desktop as employees before you can add them to Live Access. Live Access will respect all employee access rights ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.