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Getting to know our ticket system in 5 min.

Please note that our business hours are Monday - Friday between 8:00 AM and 5:00 PM EST. If you have an emergency support issue and it is outside of those hours, please visit our  Download Center, login and use the After-hours emergency support ticket form.

• Access our new ticket system by navigating to this link in your web browser.
  
  
• Search the knowledge base for help articles and videos or submit a new ticket.
  
  
• If you are a returning customer, you can login before submitting your ticket for faster creation.
  
  
• If you are submitting a ticket for the first time to this new system, you will receive an "Account Activation" email along with an auto-response for your ticket. Please be sure to activate your new account as it will allow you to view and respond to your open tickets, re-open past tickets, submit new tickets faster, participate in available forums and more.
  
  
• Click the URL in the activation email and create your password for your account. (Be sure to write it down for future logins.)
  
  
• Once you activate you will be taken to your portal home page. Here you can view and search the knowledge base for your tickets and help articles, view and respond to your tickets past and present, create new tickets and more.
  
  
• Your ticket responses will also be sent to your email address. You can view and reply to the ticket emails directly from your email inbox without having to login to this ticket center as well.
   
• Be sure to bookmark this site for future use.
  
  
• If you ever need to reset your password, you can do so on the login page by clicking the "Forgot your password" link.
  
  
• As with any ticket system/emails, if you're expecting replies, be sure to keep an eye on your junk/spam folders as well. We do our best to not wind up there but sometimes if links are included, different spam filters may direct them away from your inbox.