Thank you emails

Thank you email

You are able to set Kennel Connection to send a Thank You email on checkout.  You can set this for all modules.


In order to send emails through the program, you must figure configure KC to send emails.  Click here for instructions.


Click on File, Business Info, Email tab.


Under each module tab, check the box for 'Sent Thank You email on checkout".



Thank you emails



Next, click on Special Emails, Thank You tab.


Enter your own personalized message here and click the box if you want to CC the company email.



Thank you emails



KC will send the email as soon as the pet is checked out.  All modules will get the same message.



Thank you emails

    • Related Articles

    • Welcome emails

      ​You can set KC to send welcome emails when creating new client records. Click on File, Business Info, Email tab, Special Email tab, Welcome tab. Check the box for 'Enable welcome emails'. You can also check the box to CC your company email. Enter ...

    • Sending promotional emails

      There is an html email utility built into Kennel Connection that allows you to compose an email and/or insert images to the email and then choose your recipient list be it a single recipient or multiple.  Warning: Kennel Connection sends emails using ...

    • Cancellation emails

      To cancel an appointment, right click on the appointment on the schedule and hit Cancel. File, System Options, Global tab has an option so you can see cancelled appointments on the schedules. Check the box for 'Track cancelled reservations'. ...

    • Sending bulk emails from Kennel Connection

      Sending bulk emails from Kennel Connection Sending Bulk Emails While Kennel Connection gives you the option to send bulk or mass emails and email to text messages, it may not be the best way to accomplish your task and could ultimately get you ...

    • Default email program

      Click on File, Business Info, Email tab. The option for 'Use default email program when sending emails from client card" allows you to send emails through your computer's default email program.   This only applies to email sent through the customer ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.