Special needs

Special needs

Reports, Boarding, Special needs will print a list of instructions from the boarding appointments for the day.






    • Related Articles

    • Special Services module

      The Special Services module allows you to make appointments for and track services that you do not want to attach to the other modules. For example, if you offer Hydrotherapy, Massage therapy, Pool time, Hiking and Cuddle time, you can schedule these ...

    • Setting up your options for Boarding, Grooming, Daycare, Training and Special Services

      This document will explain the features of the Boarding, Grooming, Daycare, and Training modules and how you setup your options. A required step is to backup your database regularly. Every day is recommended as it only takes a few seconds to do and ...

    • Boarding log

      The boarding log gives you a report of what pets are arriving and departing for the day.  You can click the print button on the Boarding schedule or Reports, Boarding, Boarding log. You can print the report by last name, pet name, run number, in date ...

    • On screen and reports boarding count are incorrect

      The schedules and occupancy reports give a count of how many dogs and cats are on the schedule and how many dog runs and cat runs are in use.  If the count is incorrect, check your setup. Click on File, System Options, Boarding schedule. There will ...

    • Special Services card

      You can print the Special Services card, which will have all info for that pets appointment(s) for the day.  It will list pet info, contact info, vet info, appointment info and feed/medication/exercises. You can print the report by right clicking on ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.