Sounds do not work in Kennel Connection

Sounds do not work in Kennel Connection

While using Kennel Connection, there is no sound for popups, error messages or when something is clicked incorrectly.


There is no setting in KC to adjust sound and it has no control over it.  


Be sure your volume is not muted or turned down low.  Reboot the computer to see if that resolves the issue.


Another step is to open KC, then right click on the speaker icon on your task bar and select Volume Mixer.  if KC is listed, try raising the volume.  


If neither of these helps, you will need a local technician to troubleshoot the issue.


    • Related Articles

    • Kennel Connection 7 Upgrade Instructions

      Kennel Connection 7 Upgrade Instructions Important:  This document contains the instructions for upgrading your Kennel Connection 6 software to Kennel Connection 7 for DEMO or FIRST TIME KC7 users only and in no way pertains to current Kennel ...
    • Kennel Connection 7 Networking Guide

      Kennel Connection 7 Networking Guide Read this entire document before proceeding. General Networking Notes and Warnings These instructions encompass Windows 7, 8, and 10 environments.  If you are uncertain of your operating system, consult with your ...
    • Restoring your Kennel Connection 7 database

      Restoring your Kennel Connection 7 database There may be times when you have to restore your database to a new computer. Important: When you restore a database, it will overwrite any data that is currently there. If you are not sure whether you have ...
    • Installing an update to Kennel Connection desktop

      Installing an update to Kennel Connection desktop If Kennel Connection posts a new update and you'd like to get it installed or you have been advised by a support representative to install the update, please see the instructions below.  Requesting ...
    • What is Additional Fee & how does it work?

      Kennel Connection Additional Fee Program Features: Implement an additional fee on your invoice total that allows you to offset other business expenses. How does it work? Let’s say you have a client invoice for $100. When selecting to use a card for ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.