SMS Messages Showing As Outboxed

SMS Messages Showing As Outboxed

SMS Messages Showing As Outboxed:

Symptom: SMS messages are showing as outboxed in Live Access.

Remedy: Go to Messaging>SMS Settings in Live Access and click the Save Settings button in the upper right. If it shows a blue message in the lower right saying that settings were saved successfully, try messaging again.

Please note: If this does not resolve the issue, please reach out to Software Connection LLC Support at to open a ticket, or by phone at 888-486-4343, option 2 for support.
    • Related Articles

    • SMS Opt-In

      Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...
    • SMS Setup & Usage

      If you're reading this guide, odds are you have signed up for the two-way SMS/MMS (Text/Picture message) system. Let's get started! Part 1. Setup & Configuration As you're already aware, there are two pieces of this system. One on the KC side and one ...
    • Hello-Groom SMS/Text Messaging Setup & Usage

      SMS Setup & Usage Fully unlimited two-way text and picture messaging is a paid add-on for Hello-Groom. Please click HERE to begin the signup process. If you have already signed up for the SMS add-on, let's get started! Part 1. Setup & Configuration ...
    • Enabling Cookies for Live Access & SMS

      For most websites to function, general use of browser cookies is required. For Live Access, OLR and related features like SMS messaging to function properly, you must have cookies enabled in your browser. Note that third-party cookies are not ...
    • Hello-Groom - Employees Showing Suspended

      Employee Showing Suspended In Hello-Groom If your employees are attempting to login to Hello-Groom and see this message: It means their account in Hello-Groom has been marked as suspended.  Find someone with manager or full admin access to login to ...