SMS Messages Showing As Outboxed

SMS Messages Showing As Outboxed

SMS Messages Showing As Outboxed:

Symptom: SMS messages are showing as outboxed in Live Access.

Remedy: Go to Messaging>SMS Settings in Live Access and click the Save Settings button in the upper right. If it shows a blue message in the lower right saying that settings were saved successfully, try messaging again.

Please note: If this does not resolve the issue, please reach out to Software Connection LLC Support at support@softwareconnectionllc.com to open a ticket, or by phone at 888-486-4343, option 2 for support.

    • Related Articles

    • SMS Opt-In

      Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...

    • SMS Setup & Usage

      If you're reading this guide, odds are you have signed up for the two-way SMS/MMS (Text/Picture message) system. Let's get started! Part 1. Setup & Configuration As you're already aware, there are two pieces of this system. One on the KC side and one ...

    • Enabling Cookies for Live Access & SMS

      For most websites to function, general use of browser cookies is required. For Live Access, OLR and related features like SMS messaging to function properly, you must have cookies enabled in your browser. Note that third-party cookies are not ...

    • Live Access - Email Error Messages Missing A Valid Message ID Header Are Not Accepted When Generating Customer Links for Online Reservations

      Live Access - Email Error Messages Missing A Valid Message ID Header Are Not Accepted When Generating Customer Links for Online Reservations When generating links for your clients to sign up for Online Reservations, you may receive an email ...

    • Pet and client warning popup messages

      You can turn on popup messages for pet/client warnings when opening a pet/client card, clicking to make an appointment or at checkin.  Click on File, System Options, Global tab and turn on the options. You will get these messages depending on what ...