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• Related Articles

• PawLoyalty - Package did not count down

  There are two reasons why a package did not count down for an appointment. Reason 1: The package was made for a different service than the appointment, i.e. it was a boarding package but the pet had a daycare appointment. This could be a setup issue ...

• Employee commission set up

  You will go to employee click on the employee name > add/remove service button ( add all services they can be booked for) Change the payment option and value. From the schedule tab you will put in their hours they can work.

• PawLoyalty - Merging duplicate accounts

  There is no option to merge duplicate client or pet records in PawLoyalty. You will need to remove the duplicate record. If you do remove an account, you are able to add it back. This link will give you directions.

• PawLoyalty - Using Custom Icons

  Custom Icons allows you to flag accounts and quickly see information by viewing an icon. For example, you can set an icon to alert you about an arthritic pet, a client who has special instructions, a pet who has food allergies, and so on. Click on ...

• PawLoyalty - Error when adding appointment

  There may be times when you get an error when making an appointment. Some examples are: Object reference not set to an instance of the object No Employees available for service Price has not been set for service String was not recognized as valid ...