Screen resolution

Screen resolution

When you upgrade to Kennel Connection 7, you may notice the screens are too large and you have to drag them around to see the entire screen.  Or you may notice that words are too big for the buttons.  This is controlled by the screen resolution on your computer. 


To fix this, right click on your desktop and go to Display Settings or you can search for Display Settings in the Search screen.



Screen resolution



We recommend 1920x1080 and Text sizing should be 100%.


Please note:  If your monitor does not support 1920x1080 resolution, please contact a local computer technician to see if a new monitor or upgraded graphics driver is needed.



Screen resolution



Apply the changes and reopen KC.


You can increase the size of fonts in Kennel Connection.  First, you are able to click on the bar on the Client Explorer to make the names bigger.



Screen resolution



You can also go to File, System Options, Local Tab, Style Settings tab and choose a different font size and style.  This will affect how large the data will display on the schedules.



Screen resolution



Screen resolution

    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.