Refunds/Voids through Cardpointe

Refunds/Voids through Cardpointe

There may be times when you need to refund or void a transaction through cardpointe.  For example, if the card was charged twice in cardpointe but only once through Kennel Connection, you will want to refund the 2nd charge through cardpointe as you need the receipt for the 1st charge in KC for your closeout report.

Please note:  Doing a refund through Cardpointe bypasses Kennel Connection so you will have no record of the transaction in your revenue reports.  You should do a refund with the proper steps through Kennel Connection so that it will create a return invoice/receipt and your revenue reports will be correct.  This link will give you directions.

If you are not sure how to proceed, contact Support for assistance before doing the void/refund through Cardpointe.  Support@SoftwareConnectionLLC.com or 1-888-486-4343 option 2.

Refunds

Log into the cardpointe portal.

Click on Reporting tab, Transactions tab.



Click on the Transaction number.



Click on Refund.



Enter the amount to be refunded and click Refund.



Voids

Void can only be done if the card was run today and has not batched out yet.  Please note you will need to delete the receipt in KC under Accounting, Receipts on the voided transaction so payment can be taken again.



Log into the cardpointe portal.

Click on the Reporting tab, Transactions tab.



Click on the Transaction number.



Hit Void.  



Click OK to void the transaction.  This will void the entire amount.


    • Related Articles

    • Live Access - Refunds/Returns and Voids

      Voids Voids are done on credit card transactions that have not batched out yet. Say you ran a credit card today and either it was on the wrong client, or the client didn't want to use that card or for any reason you want to get rid of it, you will ...

    • Issuing refunds/returns

      Here are the steps to issue a refund. Click on Accounting, Invoices. Click on the invoice once to highlight it, then hit Returns. This will open a return invoice listing everything the client got with quantities of zero. Enter the amount to be ...

    • Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System:

      Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System: Go to the Accounting tab and select Credit Card Management button. It will have you sign in depending on your settings. Click View. Please note: only users ...

    • Processing a Transaction in Kennel Connection with Cardpointe Integrated System:

      Processing a Transaction in Kennel Connection with Cardpointe Integrated System: If you've never used integrated Credit Card processing before in Kennel Connection, you'll be used to seeing the options to choose a type of Credit Card but not actually ...

    • Voiding a credit card transaction (Tenerum)

      Tenerum Processing.  Inevitably at times a transaction may need to be voided for whatever reason. To void a transaction, simply click on Accounting and then on Credit Card Management.  Click the "View" button, locate your transaction in question and ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.