QBDL error Receipts: The AppliedtoTxnAdd payment amount field has an invalid value. QB error message: You cannot pay more than the amount due.

• Related Articles

• QBDL error You cannot pay more than the amount due

  This is usually due to a credit card transaction that is modified after payment is taken.  Due to PCI compliance, credit cards are not allowed to be charged for more than the amount of the invoice. You will need to delete these receipts and recreate ...

• Quickbooks DirectLink installation instructions

  The QuickBooks DirectLink connects Kennel Connection to QuickBooks and will sync over clients, invoices, receipts, vendors and inventory. The DirectLink will only work with the desktop version of QuickBooks. It does not work with the online version. ...

• QBDL error Receipts: Receipt date for customer will not be transferred to QB as the corresponding invoice has been modified after payment was received

  Compare the invoice in Kennel Connection to the invoice in QB.  Modify the invoice in QB so that it matches the invoice in KC.  The receipt will then transfer.   If this does not work, you can also try deleting the invoice in QB, finding the invoice ...

• QBDL error Receipts: Receipt date for customer will not be transferred to QB as its an invalid receipt

  This error is happening because QuickBooks does not recognize the amount of the receipt. Since this error does not reference an invoice, it is most likely because the receipt is for a payment of a negative amount. If the receipts in question were ...

• Setting up and using Payment Links/Text to Pay

  You are able to send a link to clients that lets them pay invoices before they pick up their pets, allowing for a faster checkout process. Your clients will do all the heavy lifting. You just click to send the link. Your client can pay one invoice or ...

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.