QBDL error Invoice # does not have any items and will not be transferred to QuickBooks
QuickBooks is seeing this invoice as blank.
Check the invoice to see if there are items listed. If items were typed into the description column with no code selected, there is no identifying inventory code and it is seen as a blank invoice. Choose the correct code and sync again.
Related Articles
Quickbooks DirectLink installation instructions
The QuickBooks DirectLink connects Kennel Connection to QuickBooks and will sync over clients, invoices, receipts, vendors and inventory. The DirectLink will only work with the desktop version of QuickBooks. It does not work with the online version. ...QBDL error Object specified in request cannot be found. Receipt date: Invoice has not transferred to QB.
QuickBooks does not recognize an item in the invoice this receipt is attached to. Make sure all items in the KC invoice are also in the QB invoice. If invoices appear identical and the receipt still won't sync, try deleting the invoice in QB, ...QBDL error Receipts: Receipt date for customer will not be transferred to QB as the corresponding invoice has been modified after payment was received
Compare the invoice in Kennel Connection to the invoice in QB. Modify the invoice in QB so that it matches the invoice in KC. The receipt will then transfer. If this does not work, you can also try deleting the invoice in QB, finding the invoice ...QBDL error There is an invalid reference to QuickBooks Account XYZ in the items
Check the item to make sure the QuickBooks account it is connected to exists in QuickBooks. Click on File, Inventory. Click on the Inventory item. See what QBDL income account it is attached to and verify the account exists in QuickBooks. Update ...QBDL error Invoices will not be transferred to QB as this item is linked to an invalid income account in QB
The inventory item on the invoice is attached to an Income Account that does not exist in QuickBooks. Reattach the inventory item to an existing QB Income Account in the Inventory screen in File, Inventory.
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.