QBDL error Receipts: Customer has been deleted from database
The receipt in questions is not attached to a customer, or the customer it is attached to has either been deleted or modified.
Check the receipts for this date for ones marked as having not transferred to QuickBooks. Confirm that the customer attached is still listed as a customer in KC and QB and that the customer information is the same in both programs.
If the customer is active in KC and matches the QB information, contact support for more assistance. Support@SoftwareConnectionLLC.com or 1-888-486-4343 option 2.
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Quickbooks DirectLink installation instructions
The QuickBooks DirectLink connects Kennel Connection to QuickBooks and will sync over clients, invoices, receipts, vendors and inventory. The DirectLink will only work with the desktop version of QuickBooks. It does not work with the online version. ...QBDL error There is an invalid reference to QuickBooks Account XYZ in the items
Check the item to make sure the QuickBooks account it is connected to exists in QuickBooks. Click on File, Inventory. Click on the Inventory item. See what QBDL income account it is attached to and verify the account exists in QuickBooks. Update ...QBDL error Receipts: Receipt date for customer will not be transferred to QB as the corresponding invoice has been modified after payment was received
Compare the invoice in Kennel Connection to the invoice in QB. Modify the invoice in QB so that it matches the invoice in KC. The receipt will then transfer. If this does not work, you can also try deleting the invoice in QB, finding the invoice ...QBDL error loadXML failed, XML document must have top level element
This error is being caused by QuickBooks and not Kennel Connection. If you are running QBDL with the auto sync and get this message, if you disable the auto sync, you won't see this error any more. Please note: The remedies below were recommended ...QBDL error Receipts: Customer: QBDL is unable to transfer customer to QB because the customer already exists in QB and KC cannot verify the address
The customer's address information does not match in Kennel Connection and QB. Examine the customer's address information in QB and modify it so it matches the address information in KC. Click Edit in QB so that you can see all of the fields.
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For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
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