QBDL error loadXML failed, XML document must have top level element
This error is being caused by QuickBooks and not Kennel Connection. If you are running QBDL with the auto sync and get this message, if you disable the auto sync, you won't see this error any more.
Please note: The remedies below were recommended by Intuit as attempts to repair this error. As this is not a Kennel Connection error, these will need to be completed by you, your technician or Intuit Support.
STOP: Before proceeding with any of the steps below, make a backup of both your KC database and QB Company File to another location.
Remedy 1: Update QuickBooks to the latest revision and try again.
Remedy 2:
- Close Kennel Connection on all computers.
- Close QuickBooks.
- Backup your Kennel Connection database on the server/main computer using our Backup/Restore Utility.
- Go into the Windows Task Manager (ctrl, alt, del), go into processes and stop the QB program files.
- Open Kennel Connection and QuickBooks and try to sync. Click on Utilities, QuickBooks DirectSync.
A note here: The reason we go into the Task Manager to close QuickBooks is that QB has been known to not close fully. You can go into the Task Manager, Processes and locate the QB32.exe files and manually end the process for each one. Some clients are able to resolve this error by shutting down the QB process completely in Task Manager.
Remedy 3: Uninstall and reinstall QuickBooks.
If this is not successful or you don't feel comfortable doing the steps above, you will need to contact Intuit for assistance.
Related Articles
Quickbooks DirectLink installation instructions
The QuickBooks DirectLink connects Kennel Connection to QuickBooks and will sync over clients, invoices, receipts, vendors and inventory. The DirectLink will only work with the desktop version of QuickBooks. It does not work with the online version. ...QBDL error There is an invalid reference to QuickBooks Account XYZ in the items
Check the item to make sure the QuickBooks account it is connected to exists in QuickBooks. Click on File, Inventory. Click on the Inventory item. See what QBDL income account it is attached to and verify the account exists in QuickBooks. Update ...QBDL error Invoices: There is an invalid reference to QuickBooks InvoiceLineItem SalesTaxCode Z in the invoice line
In order to sync taxes, the QuickBooks DirectLink needs to be pointed to KC Taxes. This error says it's pointed to Z. Click on File, Business Info, QuickBooks tab. Repoint taxes to KC Taxes. QBDL error Invoice # does not have any items and will not be transferred to QuickBooks
QuickBooks is seeing this invoice as blank. Check the invoice to see if there are items listed. If items were typed into the description column with no code selected, there is no identifying inventory code and it is seen as a blank invoice. Choose ...QBDL error Inventory: There was an error when saving an Item Payment list, element ITEM
Check in QuickBooks to see if the description of the ITEM is the same, or if it is under another account in QB.