QBDL error Invoices - there was an error saving invoice. Transaction amount must be positive.

• Related Articles

• QBDL error Error 6, overflow

  This is usually caused by having too many numbers in the QTY field of an invoice (the QTY field says 2050000 for example). KC should tell you the invoice getting the error. Go to Accounting, Invoices, open the Invoice and make sure the QTY field has ...

• QBDL error Invoices: There was an error when saving an invoice. QB error message: The transaction sales tax field cannot be left blank, even for non-taxable customers and sales which have no taxable items

  This is most likely being caused by the Sales Tax feature in QuickBooks being enabled, causing QB to search for a Sales Tax field in the invoices being synced over.  Kennel Connection and QB handle taxes differently, with KC taxing individual line ...

• Cash invoices show a past due amount

  When creating cash invoices, you may notice it shows a Past Due amount.  This means there is an open cash invoice(s) that is not paid or not paid in full. To find the invoice number(s), print Reports, Revenue, Open Invoice report.  You can put in a ...

• QBDL error You cannot pay more than the amount due

  This is usually due to a credit card transaction that is modified after payment is taken.  Due to PCI compliance, credit cards are not allowed to be charged for more than the amount of the invoice. You will need to delete these receipts and recreate ...

• Processing a Transaction in Kennel Connection with Cardpointe Integrated System:

  Processing a Transaction in Kennel Connection with Cardpointe Integrated System: If you've never used integrated Credit Card processing before in Kennel Connection, you'll be used to seeing the options to choose a type of Credit Card but not actually ...

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.