QBDL error Clients: There was an error when storing Customer Name in the customer name field. QB error message: Names in this list cannot contain a colon.

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  The QuickBooks DirectLink connects Kennel Connection to QuickBooks and will sync over clients, invoices, receipts, vendors and inventory. The DirectLink will only work with the desktop version of QuickBooks. It does not work with the online version. ...

• QBDL error Invoices: There was an error when saving an invoice. QB error message: The transaction sales tax field cannot be left blank, even for non-taxable customers and sales which have no taxable items

  This is most likely being caused by the Sales Tax feature in QuickBooks being enabled, causing QB to search for a Sales Tax field in the invoices being synced over.  Kennel Connection and QB handle taxes differently, with KC taxing individual line ...

• QBDL error Clients: Customer name has not been updated to QB. Please compare the address in KC and QB and ensure they are the same and re-run the sync for clients. Invoice has been been transferred to QB because customer does not exist in QB.

  The customer's address information does not match in Kennel Connection and QB. Examine the customer's address info in QB and modify it so that it matches the address information in KC.  Click Edit in QB so you can see all fields.

• QBDL error loadXML failed, XML document must have top level element

  This error is being caused by QuickBooks and not Kennel Connection.  If you are running QBDL with the auto sync and get this message, if you disable the auto sync, you won't see this error any more.   Please note:  The remedies below were recommended ...

• QBDL error Vendor: Cannot clear the element in the Name field

  Make sure that the Vendors in Kennel Connection all have names.  If a name was deleted from a Vendor record in KC, QB is refusing to make the modification. Click on File, Inventory, Vendors. Click on the Inventory bubble and make sure the item is ...

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