QBDL error You cannot pay more than the amount due
This is usually due to a credit card transaction that is modified after payment is taken. Due to PCI compliance, credit cards are not allowed to be charged for more than the amount of the invoice.
You will need to delete these receipts and recreate them, then sync again.
For those who process credit cards through Kennel Connection:
- To recreate a credit card receipt, take payment as Cash.
- After you have saved the receipt, go to Accounting, Receipts, highlight the receipt and hit Modify.
- Choose the credit card payment method, i.e. Visa, from the drop down menu.
- Hit Save.
This allows you to recreate a credit card receipt without having to swipe the card again.
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QBDL error Receipts: The AppliedtoTxnAdd payment amount field has an invalid value. QB error message: You cannot pay more than the amount due.
The receipt is showing a payment greater than the amount due on the invoice, possibly due to the invoice being modified in KC after payment was taken. Confirm that the invoice in KC matches the one in QB.Quickbooks DirectLink installation instructions
The QuickBooks DirectLink connects Kennel Connection to QuickBooks and will sync over clients, invoices, receipts, vendors and inventory. The DirectLink will only work with the desktop version of QuickBooks. It does not work with the online version. ...QBDL error There is an invalid reference to QuickBooks Account XYZ in the items
Check the item to make sure the QuickBooks account it is connected to exists in QuickBooks. Click on File, Inventory. Click on the Inventory item. See what QBDL income account it is attached to and verify the account exists in QuickBooks. Update ...QBDL error Invoices: There is an invalid reference to QuickBooks InvoiceLineItem SalesTaxCode Z in the invoice line
In order to sync taxes, the QuickBooks DirectLink needs to be pointed to KC Taxes. This error says it's pointed to Z. Click on File, Business Info, QuickBooks tab. Repoint taxes to KC Taxes. QBDL error Invoice # does not have any items and will not be transferred to QuickBooks
QuickBooks is seeing this invoice as blank. Check the invoice to see if there are items listed. If items were typed into the description column with no code selected, there is no identifying inventory code and it is seen as a blank invoice. Choose ...
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