QBDL error You cannot pay more than the amount due

QBDL error You cannot pay more than the amount due

This is usually due to a credit card transaction that is modified after payment is taken.  Due to PCI compliance, credit cards are not allowed to be charged for more than the amount of the invoice.


You will need to delete these receipts and recreate them, then sync again.


For those who process credit cards through Kennel Connection:
  • To recreate a credit card receipt, take payment as Cash. 
  • After you have saved the receipt, go to Accounting, Receipts, highlight the receipt and hit Modify. 
  • Choose the credit card payment method, i.e. Visa, from the drop down menu. 
  • Hit Save. 

This allows you to recreate a credit card receipt without having to swipe the card again.