QBDL error Clients: Customer name has not been updated to QB. Please compare the address in KC and QB and ensure they are the same and re-run the sync for clients. Invoice has been been transferred to QB because customer does not exist in QB.

• Related Articles

• Quickbooks DirectLink installation instructions

  The QuickBooks DirectLink connects Kennel Connection to QuickBooks and will sync over clients, invoices, receipts, vendors and inventory. The DirectLink will only work with the desktop version of QuickBooks. It does not work with the online version. ...

• QBDL error Object specified in request cannot be found. Receipt date: Invoice has not transferred to QB.

  QuickBooks does not recognize an item in the invoice this receipt is attached to.   Make sure all items in the KC invoice are also in the QB invoice.  If invoices appear identical and the receipt still won't sync, try deleting the invoice in QB, ...

• QBDL error Receipts: Receipt date for customer will not be transferred to QB as the corresponding invoice has been modified after payment was received

  Compare the invoice in Kennel Connection to the invoice in QB.  Modify the invoice in QB so that it matches the invoice in KC.  The receipt will then transfer.   If this does not work, you can also try deleting the invoice in QB, finding the invoice ...

• QBDL error Clients: There was an error when storing Customer Name in the customer name field. QB error message: Names in this list cannot contain a colon.

  You need to remove the colon (:) in the customer name due to QB restrictions on name formatting, then re-sync.

• QBDL error Customer has not been updated to QB. Compare the address in Kennel Connection and QuickBooks

  This error means the customer's address does not match in Kennel Connection and QB. Remedy:  Examine the customer's address info in QB and modify it so that it matches exactly with the address info in KC.