QBDL error Receipts: Customer: QBDL is unable to transfer customer to QB because the customer already exists in QB and KC cannot verify the address

QBDL error Receipts: Customer: QBDL is unable to transfer customer to QB because the customer already exists in QB and KC cannot verify the address

The customer's address information does not match in Kennel Connection and QB.


Examine the customer's address information in QB and modify it so it matches the address information in KC.  Click Edit in QB so that you can see all of the fields.



    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

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    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.