Purchase order does not recognize inventory item

Purchase order does not recognize inventory item

You are attempting to add an inventory item to a purchase order by typing or scanning the item onto the purchase order and KC does not populate the item.  However, you can type or scan the item onto an invoice.


The purchase order is looking for the Vendor attached to the inventory item.  Make sure there is at least one vendor attached to the item.



Inventory screen

    • Related Articles

    • Entering Inventory

      Please note: Lite users do not have access to Inventory. If you would like to upgrade to the Standard version, contact Sales@SoftwareConnectionLLC.com or 1-888-486-4343 option 1. Click on File, Inventory. Click on the Vendors bubble. Hit New and ...
    • Recurring inventory item

      You have the option to make an inventory item a recurring item. This means it is added to every invoice created as a per-pet charge. An example would be if you charge clients an insurance fee. Please note: Lite users do not have access to Inventory. ...
    • Purchase orders and Receive inventory

      You are able to add retail inventory items to KC to add to invoices or appointments. KC will track the On Hand number and adjust when an item is sold or returned, or when inventory is received. You can also use a barcode scanner to make data entry ...
    • Low inventory report

      The Low Inventory report is used to know when it's time to order inventory items. Click on File, Inventory. The report looks at the On Hand number and what you have set as the Low number.  Once the On Hand number reaches the Low number, it will be ...
    • Deleting inventory items

      Editing or deleting inventory items and categories can cause issues when you run reports or try to sync to QuickBooks. If you use the QuickBooks DirectLink, make sure you make changes after you have synced your information to QuickBooks and before ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.