Petsitting default services and information
You are able to add default petsitting services and information on the client card.
On the client card, click on the Petsitting tab.
The Defaults tab lets you set up items that should be done with every appointment. For example, clients may need you to get the mail or water the plants.
You can also set up default services that will be added for each appointment.
Premise Info tab lets you put in the key code and supplies information.
This information will print on the work order.
Related Articles
Petsitting appointments
Click on File, Lists, Petsitting types to setup the different services available for your petsitting clients. You are able to add multiple rates. Rates is for the 1st pet and then you have 2nd - 5th pet. You can mark if the item is to be taxed. You ...Live Access - Default Services
On the pet card, you are able to add default feedings, medications and exercises so that they load onto every appointment made for this pet. This is a great time saver if the pet gets the service every time. Please note: Default services will load ...Adding new clients in Live Access
There are two ways to add new clients that have not visited your business before from the Live Access system. Either by clicking "Add" on the left hand menu and choosing "New Client" OR: Open your client explorer and click the plus sign (+) in the ...Petsitting log
Reports, Petsitting, Petsitting log gives a list of appointments for the day or the week. It includes the client's address, petsitting service, whether the pet needs to be fed and what employee is scheduled for each service. If you sort the ...Petsitting commission
The Petsitting module allows you to add two commissions for the service: An employee commission rate and a petsitting commission rate. The petsitting rate would be used if you give your employee extra commission for travel to the house, gas funds, ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.