Pet pictures are rotated incorrectly when viewing them through Kennel Connection
Kennel Connection does not have any control over the layout of pictures, whether they are landscape or portrait. Androids and iPhones have known issues of pictures showing sideways even if they look correct in their thumbnail.
If you are taking landscape pictures and they are showing portrait, try taking the picture the other way or you may need to rotate the picture in the Windows photo viewer, and then save the picture to the Pix folder on your main computer/server. You could also try taking pictures with a digital camera.
Related Articles
Adding multiple pictures to the pet's card
You can add multiple pictures to the pet record. First, all pictures must be saved in the correct place: On the main computer (where the database is), in the KC7 folder, in the Pix folder. Click on this link for full details. There can be no sub ...Adding pictures and documents to the client and pet record
Kennel Connection lets you attach documents to pet and client records. This is a paper-free way of keeping track of contracts, medical records, and vaccine histories. You can also attach a picture to the pet and client records. First, you must save ...Kennel Connection 7 Networking Guide
Kennel Connection 7 Networking Guide Read this entire document before proceeding. General Networking Notes and Warnings These instructions encompass Windows 7, 8, and 10 environments. If you are uncertain of your operating system, consult with your ...Kennel Connection 7 Upgrade Instructions
Kennel Connection 7 Upgrade Instructions Important: This document contains the instructions for upgrading your Kennel Connection 6 software to Kennel Connection 7 for DEMO or FIRST TIME KC7 users only and in no way pertains to current Kennel ...Backing up your Kennel Connection database
Backing up your Kennel Connection database We strongly recommend that you backup your database regularly. We have supplied a Backup/Restore utility within your software to aid you in the safekeeping of your data. For KC7, the file that contains your ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.