PayGuardian Certificate Update
Security Notice: Action Required
SSL Certificate Expiration
PayGuardian Desktop Notice
If you are receiving an SSL/Certificate error when attempting to process credit cards through Kennel Connection and you are a PayGuardian use, you must follow these steps.
This is an annual update of the SSL certificate required to process credit cards. This process must be done on any machine that you use Kennel Connection to run credit card transactions on. (If you have machines that have KC installed but you do not process credit cards from, you can skip those machines.) This process will take no more than a couple minutes. Please see the steps below:
Prefer a video to follow? Click here: https://vimeo.com/662628511/98bacb0468
Download the update files located here: https://support.bluecrystalsoftware.com/download/PGUpdate.zip
Open your downloads folder (do not open the zip folder if your browser prompts you to.) Right click on the downloaded zip folder and choose extract all.
Click the extract button. It will now extract the files and open up a new window showing you the extracted “PayGuardianCertUpdateTool” folder. Double click it to open that folder.
Locate the application file called “PayGuardianCertUpdateTool.exe (it may or may not show the .exe at the end but the file will look like this:
Double click that file to run it. It will now open up a small application called the “BridgePayTool”. Click the button that says, “Update SSL Certificate”.
This may take a few seconds to complete. When it’s done it will show success.
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