PawLoyalty - Using report cards

Click on PawLoyalty, Administration.

Click on Report Cards.

This is where you setup the content that is available to be added on report cards.

Click Configure on the module you want to edit.

Add title and subjects.  Add subjects that you can create general content for as the content will be available for all pets.

Here are examples for Subjects for a daycare card.

Next, click on the Content tab.  Choose the subject and create your custom content.  You can create as many custom contents as needed.  

Now you are ready to use the cards.  On the Company Portal, click the Plus sign.

Click on Report card.

You can choose a specific pet, or you can choose a specific group of pets.

Click Go.  This will open a new tab to the report card screen.

You can attach multiple pictures or a video by clicking the Upload button.

Next you will be able to choose the custom contents for your subjects.  Click on Select to see all of the options.

You can also type in your own text on this screen.

When clicking Select, you will see all of your Custom Content to choose from.

You can also type in text here.

You can click the Preview button to see if you need to edit anything before sending it to the client.
You can also click to save the report card to the client profile if desired.

If you click to Save the report card to the client profile, you will be able to see them by clicking on Report Card Notes under the correct pet.

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After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

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- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

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