PawLoyalty - Rooms do not show as available when making appointments

If rooms do not show as available when making appointments, verify the setup.

First, click on PawLoyalty, Administration.

Click on Resources.

Find the room and click Edit.  Verify it is set to the correct type of room.

If this was set incorrect, you are not able to change it.  You can create new rooms for the correct type.

If you'd like to remove these rooms, submit a request to Support@SoftwareConnectionLLC.com and our development team will remove them.

Next, you'll want to make sure the correct services are assigned to this room.  Click on Service Resources.

Click on the room and verify the correct services have been assigned.  If not, click and drag over all that apply.

• Related Articles

• PawLoyalty - Marking runs as not available

  You can set runs to not be available for appointments. Click on Calendar, Run Transfer. Click on Run Transfer. Double click on the run you'd like to mark as not available. Choose the reason in the drop down then click on the calendar to choose the ...

• PawLoyalty - Creating rooms

  Use these steps to add regular rooms or overflow rooms. Click on PawLoyalty, Administration. Click on Resources. Click on Add Room. Choose a name. Count - This is how many rooms will be created. If I put 5 here, it will create Overflow room 1, ...

• PawLoyalty - Removing runs

  Runs can only be removed by Development. Please submit a request to Support@SoftwareConnectionLLC.com You can mark these runs as unavailable in the meantime. This link will give you the steps: PawLoyalty - Marking runs as not available

• PawLoyalty - Petsitting appointments show duplicated on the employee calendar

  When making a petsitting appointment, you need to choose Morning, Afternoon, or Evening. Otherwise it will show duplicated on the Employee Calendar. Please note: If you make the appointment through the Employee Calendar, you're not able to choose ...

• PawLoyalty - Recurring appointments do not show on schedule or pet card

  When making recurring appointments, you notice that they do not show on the schedule or pet card. It may take 4-10 hours for the appointments to populate, depending on the queue and length of appointment. Please check the next day to see if the ...

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.