PawLoyalty - Refunds/Returns

To process a refund/return, go to the client card and hit Add a refund.

Choose whether this is for an appointment, a retail item or a package.

Choose the specific appt/retail/package to be refunded.

Choose the refund method. 

Please note:  If you choose credit card, the refund will automatically go back to the card that was charged, even if the card is not stored on file.

Choose the refund amount.

Enter a refund note if desired.

Click Paid.

If you refund a retail item, you can add it back to into your inventory count, if needed.  

Enter the number of items and hit Sale Return.

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After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.