PawLoyalty - Oops message when saving text messages

PawLoyalty - Oops message when saving text messages

You can setup text messages under PawLoyalty, Administration.



Click on Text Messages.



If you get an Oops message while saving a text, if you've added an attachment, check the name.  Files cannot have any spaces in the name.



In this example, the file name is belly rub.  We can rename it belly_rub or bellyrub and that will work.


    • Related Articles

    • PawLoyalty - Setting up text reminders

      To setup text reminders, click on PawLoyalty, Administration. Click on Text Messages. h Click on Appointment Reminder Contents. Click the module you'd like to send a text for and enter your message. Fields available - if you add these in your ...
    • PawLoyalty - Setting up automated emails

      You can setup automated emails for birthdays, appointment reminders, expired vaccinations, reservation requests, package and credit thresholds, and many more options. Please note: You are not able to dictate what time automated emails are sent. They ...
    • PawLoyalty - Error when adding appointment

      There may be times when you get an error when making an appointment. Some examples are: Object reference not set to an instance of the object No Employees available for service Price has not been set for service String was not recognized as valid ...
    • PawLoyalty - Using report cards

      Click on PawLoyalty, Administration. Click on Report Cards. This is where you setup the content that is available to be added on report cards. Click Configure on the module you want to edit. Add title and subjects. Add subjects that you can create ...
    • PawLoyalty - Setting up Online Booking

      To setup your online reservation system, click on Pawloyalty, Administrative. Click on Customer Widget. Click on Generate Code. Copy this code onto your website, named Booking Reservations, for example. Please note: These appointments are not ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.