PawLoyalty - Error adding appointment

PawLoyalty - Error when adding appointment

There may be times when you get an error when making an appointment.  Some examples are:
Object reference not set to an instance of the object
No Employees available for service
Price has not been set for service
String was not recognized as valid Date/Time

You'll want to verify things are set properly.

1 - Go to the pet card and make sure there is a classification.  If it is set to None, choose one from the drop down and hit Change.



2 -Verify if this service is employee specific.  If so, you'll need to assign employees to the service so you can make an appointment.  

Click on PawLoyalty, Administration.



Click on Service Configuration.



For example, this Train Refresh is set to Employee Specific.  If you don't want to have to assign an employee, change this to Independent and hit Save.



If you do want to assign employees, the next step is to click on Employees.



Click on the employee and click Add/Remove Services.



Click on Train refresh and hit Save.  Now you will be able to choose this employee for the service on the appointment.






    • Related Articles

    • PawLoyalty - Adding inventory

      To add inventory items, click on PawLoyalty, Administration. Click on Products. Enter UPC Code. If you do not have a UPC Code, you can enter any number or name into this field. Choose the Category. Please note: You cannot add additional categories. ...

    • PawLoyalty - Adding discounts

      To add discounts, click on PawLoyalty, Incentives. Frequency discounts - Gives a discount if a pet comes for a service X amount of times within a date range. For example, you can give 30% off for daycare if they come for 10 visits within 2 weeks. ...

    • Creating a recurring appointment

      Recurring Appointment To set up a recurring appointment for a client that will have separate appts. You will go to the customer management page of the pet and choose recurring appointment.

    • PawLoyalty - Creating rooms

      Use these steps to add regular rooms or overflow rooms. Click on PawLoyalty, Administration. Click on Resources. Click on Add Room. Choose a name. Count - This is how many rooms will be created. If I put 5 here, it will create Overflow room 1, ...

    • PawLoyalty - Adding business hours, closures and exceptions

      To add your business hours, click on PawLoyalty, Schedule. Click on Update Hours. If you are open for one time, enter that. For example 7am - 6pm Monday - Friday and 7am - 12pm Saturday. You're closed on Sunday. If you are open several times during ...