PawLoyalty - Adding and removing super users

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• PawLoyalty - Assigning employees to add on services

  When adding an add-on groom service to an appointment, PawLoyalty will assign it to the first employee available that has that service assigned to them. You can change who the service is assigned to by moving the appointment on the Employee Calendar. ...

• PawLoyalty - Error when adding appointment

  There may be times when you get an error when making an appointment. Some examples are: Object reference not set to an instance of the object No Employees available for service Price has not been set for service String was not recognized as valid ...

• PawLoyalty - Removing runs

  Runs can only be removed by Development. Please submit a request to Support@SoftwareConnectionLLC.com You can mark these runs as unavailable in the meantime. This link will give you the steps: PawLoyalty - Marking runs as not available

• PawLoyalty - Adding inventory

  To add inventory items, click on PawLoyalty, Administration. Click on Products. Enter UPC Code. If you do not have a UPC Code, you can enter any number or name into this field. Choose the Category. Please note: You cannot add additional categories. ...

• PawLoyalty - Adding discounts

  To add discounts, click on PawLoyalty, Incentives. Frequency discounts - Gives a discount if a pet comes for a service X amount of times within a date range. For example, you can give 30% off for daycare if they come for 10 visits within 2 weeks. ...

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If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

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