Package Receipt Email format
[Logo or Provider Name]
Customer Name [Owner Name]
Phone Number [Owner Phone Number]
Package Name, Pay Type, Quantity, Price
[Package Name]Offline Credit Card1
[Amount]
[Package Name]Offline Credit Card1
[Amount]
Total Paid
[Total Paid]
Balane Due
[Balance Due]
Total Amount
[Total Amount]
Message by Provider: [Message]
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Refund Receipt Email Format
[Logo Or Provider Name] Customer Name [Owner Name] Phone Number [Owner Phone Number] Refund Method, Service ,Type Price [Card on File][Service Type] [Price] Message by Provider: [Automated Email Message]Selling a Package
To sell a package to a customer you will go to Customer Management and search for the pet. Once you are on the Customer Profile Tab you will click on Purchase Package. You will then be given the option to choose from all types of packages that are ...Invoice Reminder Email Format
Dear [Owner Last Name] Family, Thank you for choosing [Provider Name]. We are committed to providing a safe and fun environment for [Pet1] [Pet2] (Owner Pets). Please review [Pet1] [Pet2] (Owner Pets). invoice below. If the record is incomplete or ...Reservation Request Standard Email Format
Reservation Request Unavailable Customer Notice:The provider has not approved your appointment request Dear [Owner Full Name] [Provider Name] has not approved your appointment request for Pets: [Pet Names] on Dates: [Dates] Begin Date: [Begin Date] ...PawLoyalty - Expired vaccination email
To what pet received the expired vaccination email, click on Reports, Vaccination report. Choose the date of the email. This will list all pets who received the email.
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
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