OLR - Appointment questions explained

OLR - Appointment questions explained

**This document applies to each module. 

​

Each module gives you the ability to add appointment questions into the booking wizard. You may choose to show these questions every time a customer makes a booking or only when a pet has it's first OLR booking. 


Your editing view:



Customers view when making reservation:





Please note that the answers to these questions are saved to the appointment notes field. 


Contract acceptance/terms answers are saved to the pet notes


(Update coming soon to move all questions/answers and contract terms to it's own window)




    • Related Articles

    • OLR - Pages to display explained

      **This document applies to each module.  The pages to display option allows you to choose what pages your customers will see when they proceed through a reservation. The options to add/remove are on the left and have the dark blue check boxes. When ...

    • OLR - Payment configuration explained

      **This document applies to each module.  On the payment configuration page, you can do just that. Configure if and how you want deposits or bookings paid in full. These options are self-explanatory but you can choose which ones best suit your ...

    • OLR general Daycare settings explained

      Here is an overview of some of the settings for the daycare module.  General Settings Allow clients to make appointments. This option enables or disables the ability for your customers to choose "daycare" in the OLR system. If you need to turn ...

    • OLR general Boarding settings explained

      Here is an overview of some of the settings for the boarding module.  General Settings Allow clients to make appointments. This option enables or disables the ability for your customers to choose "Boarding" in the OLR system. If you need to turn ...

    • OLR - Boarding customize pages explained

      The customize pages settings allows you to customize some of the pages your customers will see during their booking process. It allows you to add custom text, change font style, color and size.  Please note that in order for your customers to see ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.