New documents uploaded notifications

New documents uploaded notifications

If you would like to receive email notifications when your clients upload new documents from their client portal, simply navigate in your Live Access to Online Reservations, OLR Settings, General tab, Email Settings tab and enable the "document uploads" notification. Add in the email address or addresses you would like the notifications to be sent to. 




Please note that these notifications are for document uploads from the Client Portal only shown here: 




These are NOT for vaccination dates or document uploads that take place during an OLR booking.


If you're looking for info on how to view and approve new vaccination dates or uploaded documents that are done during the OLR booking, please click here : How can we be sure appointments with new vaccine records get reviewed?


    • Related Articles

    • Upload documents through Client Portal

      There is an option to allow clients to upload documents through client portal. They can either upload to a pet record or their client record. To enable this, click on Online Reservations, Use & Registration and scroll to the bottom. Hit Save Changes ...

    • New user registration with an OLR booking

      Please note that while this details a NEW Client registration, existing user registration is very similar. If user chooses "Existing Client", when they type in their personal information and click register, it will search your KC database for those ...

    • OLR - Document upload settings explained

      **This document applies to each module.  Each module has a document upload page. You may choose to display the document upload page if you wish. On this page you can set two uploads and custom text. You may set these as required or not required. If ...

    • Email & Notification options for OLR (Confirm/deny & Staff notifications)

      These are the different email and notification settings you'll want to get setup for OLR. These apply both for you and your staff along with your customer notifications.  Email notifications for you and your staff when new OLR appointments are made:  ...

    • OLR Daycare - Customize pages explained

      The customize pages settings allows you to customize some of the pages your customers will see during their booking process. It allows you to add custom text, change font style, color and size.  Please note that in order for your customers to see ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.